Terms & Conditions

Our monthly Computer Support Plan includes:

  • We aim to give a phone response within 4 hours of you contacting us
  • Within normal UK working hours we aim to be available immediately to work remotely, or within 15 minutes
  • We offer a diagnosis & fix service
  • We offer system configuration (e.g. emails / printers etc)
  • We offer connection of printers connected to your computer(s) (but not repair of these items).
  • We can install new printer and camera software
  • and more…

Please note, our monthly Computer Support Plan service does not include:

  • Any support of game consoles such as XBOXs, Wiis, PS3’s etc.
  • Macintosh computers or tablets
  • Any parts
  • Repairs to any monitors
  • Repairs which would involve dismantling computer towers laptops or tablets
  • Repairs to any circuitry
  • Repairs to laptop power sockets and power units
  • Physical repairs to peripherals such as mice or keyboards
  • Training on how to use new devices
  • Onsite training of software
  • Data recovery from memory sticks or hard drives
  • Router problems installation setup or configuration
  • Call out to install hardware or software carry out any repairs.

365 Computers & 365 Techies

TERMS AND CONDITIONS

BACKGROUND

This agreement applies as between you, the User of this Web Site (the customer) and 365 Computers Ltd trading as 365 Techies, the owner(s) of this Web Site (the provider). Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

1. PAYMENT TERMS

365 Computers Ltd offers a free evaluation of your computer problem. If determined that 365 Computers Ltd can fix your problem using LogMeIn Technologies, payment must be made before the service is performed. If 365 Computers Ltd is unable to fix your problem using LogMeIn Technologies other options will be presented to you and you will not be charged for your LogMeIn Technologies session.

2. GUARANTEE

Fees will be refunded if 365 Computers Ltd is unable to solve your problem. Once an order has been placed, it is the sole discretion of 365 Computers Ltd to decide whether or not we can resolve the problem. The customer must allow 365 Computers Ltd sufficient time and access to the computer to diagnose and fix PC problems. In these instances, if the problem is resolved by anyone else during this time, this does not constitute 365 Computers Ltd not being able to resolve the problem and your fees will not be refunded. In some instances, it may be required for you to obtain hardware at the request of the technician. In these instances, your ticket will remain open for 7 days in order for you to obtain the hardware to complete the service. Failure to obtain and/or call 365 Computers Ltd back to complete the service does not constitute 365 computers Ltd not being able to solve your problem and fees will not be refunded. In other instances, your original Windows installation disk will be required to resolve your issue. In these instances, your ticket will remain open for 7 days in order for you to obtain a replacement disk. Failure to obtain or the absence of this disk does not constitute 365 Computers Ltd not being able to solve your problem and fees will not be refunded. All services include a 7 day guarantee from date of original service.

3. LIABILITY

The customer shall back up all data stored in the products to be repaired. 365 Computers Ltd does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. Customer accepts full responsibility for customer software and data and 365 Computers Ltd are not required to advise or remind customers of appropriate backup and other procedures. 365 Computers Ltd cannot guarantee that any information provided verbally or as written content will be free from error and/or uninterrupted content. We take no responsibility or liability, so far as legally possible, for any damages including, but not limited to:

  • indirect or consequential damages;
  • damages for loss of opportunity or chance;
  • any damages arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of, or in connection with, any information or the use thereof.

365 Computers Ltd has permission from the customer to carry out the work on the equipment in need of repair.

4. SERVICE AND SUPPORT

Customer satisfaction is of utmost importance to us. We will back up our work with support services. Our work carries a 30 day guarantee, whereby if the same problem mentioned on the invoice occurs within 30 days of the original invoice; our technicians will repair the problem for free or refund the customer the full amount. Additional support may be provided free of charge at our discretion.

5. “PAY AS YOU GO SERVICE” “ONE OFF FIXES”, “ONLINE COMPUTER SUPPORT PLAN”

These Terms and Conditions shall apply to the provision of Services Namely: “Pay as you Go Service”, “One off fixes”, “Online Computer Support Plan ” by 365 Computers Ltd to the Customer. In the event of conflict between these Terms and Conditions and any other terms and conditions (of the Customer or otherwise), the former shall prevail unless expressly otherwise agreed by the provider in writing.

5.1 Definitions and Interpretation

5.2 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“One off fixes” – Pay as you go, one off remote support fixes.

“Pay As You Go”: Tailored support as-and-when required, for one agreed computer.

“Online Computer Support Plan”: Up to 12 remote support sessions in any 12-month remote support subscription plan for one agreed computer.

“Agreement” – Means the Agreement entered into by the Customer and the Provider to which these Terms and Conditions apply.

“Equipment” – Means any computer, hardware, peripherals agreed by 365 computers Ltd to be included in this agreement. “Business Day” – Means, any day (other than Saturday and Sunday) on which ordinary banks are open for [their full range of normal] business in London.

“Commencement Date” – Means the commencement date of the services provided by 365 Computers Ltd after purchase from the customer.

“Customer” – You, the person entering into this agreement.

“Provider” – 365 Computers Ltd

“IT Services” – Means the remote support services to be provided by the Provider to the Customer, also known as “PAY AS YOU GO SERVICE”, “ONE OFF FIXES”, “ONLINE COMPUTER SUPPORT PLAN”

“Fees” – Means any and all sums payable by the Customer to the Provider arising out of the performance of the Provider’s obligations under these Terms and Conditions.

“Software” – Means any and all programs, applications, and instructions or similar that may from time to time be installed on the Customers computer systems.

“Support Hours” – Means the normal working hours of 365 Computers Ltd which are currently listed on the company website; 365 computers Ltd

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