The IT support experts

/01 — WHO WE ARE

Real people. Real fixes. No runaround.

We built 365 Techies for everyone who’s ever been put on hold, talked down to, or handed a surprise bill. Technology should make life easier — and when it doesn’t, you should have someone friendly to call.

We’re a family business, established in 1995, and today a leading local Managed Service Provider (MSP). Three decades on, the same friendly, no-nonsense approach still drives everything we do. Many of our customers have been with us for fifteen or twenty years. We proactively manage and protect our customers’ technology end to end, and we’ve been a Dell reseller since 2001 — as well as Microsoft partners and certified Microsoft Office Specialists.

That experience runs deep. From 1998 to 2008 we built and ran the Dorset Microsoft Education Resource Centre, our own training centre in Winton, Bournemouth, on a computer network we designed, built and ran ourselves. It helped local people and businesses get the most from their technology. Our certified teachers and staff also taught IT and Microsoft Office out in Dorset’s classrooms: at Bournemouth & Poole College (Dorset’s largest further-education college), at Bournemouth School for Girls, and at Moyles Court School near Ringwood (closed 2026). They qualified as Microsoft Office Specialists back when the programme was still called Microsoft Office User Specialist, and as ECDL-certified with the British Computer Society. Our Winton centre wasn’t just where we taught, either. It was an authorised Microsoft Office Specialist testing centre (2004), an IC3 authorised testing centre (2003) and a Certiport approved testing centre (2006). The plaques are in the photos below. We weren’t only a local name, either: from 1998 to 2008 we were the IT support partner for Mercedes-Benz Pentagon right across the south coast, and we upgraded the computers in their garages in 2001. Supporting so many sites is exactly why we began offering remote support, which we still do every day. Then from 2008 to 2017 we ran a busy computer sales, service and support centre in Moordown, Winton. In 2017 we moved to the Kinson Community Centre, where we still provide community IT support and run group training classes in person when it can’t be done remotely. Local people have trusted us with their computers on the high street, at the community centre and now remotely, for decades. Some of the customers we first looked after back then are still with us today, relationships that now span more than twenty years.

From our base in Bournemouth, we support home users, families, retired and disabled people, home workers, sole traders and small businesses right across Dorset. Supporting retired and disabled people is a real specialism of ours — patient, accessible help tailored to how you use your technology. Much of what we do happens quietly in the background: regular maintenance, security checks and updates that stop problems before they start.

Our customers stay with us for years — many for over a decade — because we’re reliable, we explain things clearly, and we genuinely care about getting it right.