// BACKUP & RECOVERY

Never lose a thing, ever

Hard drives fail, laptops get lost and ransomware can lock away everything in seconds. We set up automatic, verified backups for your photos, documents and business data — and get you back up and running fast when the worst happens.

Rated 4.9 on GoogleFamily-run since 1995 · real people, no call centre

/01 — WHY IT MATTERS

A backup you’ve never tested isn’t a backup

Too many people only think about backups the day after they needed one. By then the photos, the accounts, the years of work — they’re simply gone.

We set up automatic, verified backups that run quietly in the background and that we check regularly — so your data is genuinely safe from failure, theft, accidents and ransomware.

  • Automatic, hands-off backups
  • Secure off-site cloud copies
  • Microsoft 365 & email backup
  • Whole-computer image backups
  • Photos & documents protected
  • Ransomware-safe & versioned
  • Regularly verified & monitored
  • Fast file & disaster recovery

/02 — THE 3-2-1 RULE

The gold standard for backups

One backup in one place isn’t enough. We protect your data the way the professionals do.

  • 3 copies of your data

    Your live data plus at least two backups — so a single failure is never a disaster.

  • 2 types of media

    Stored in two different places, such as a local drive and the cloud, for real resilience.

  • 1 copy off-site

    At least one secure, off-site copy — safe from theft, fire, flood and ransomware.

/03 — WHAT WE BACK UP

Everything that matters

Photos & memories

Irreplaceable family photos and videos, safely backed up off-site.

Email & Microsoft 365

Outlook, Exchange Online, OneDrive and SharePoint — backed up properly.

Whole computers

Full system images so a dead PC can be rebuilt exactly as it was.

Business data

Records, accounts, shared files and servers — protected and recoverable.

Ransomware-safe copies

Versioned, protected backups that ransomware can’t encrypt or delete.

Secure cloud storage

Encrypted off-site copies you can restore from anywhere.

Reminders by text

If a backup needs a drive plugged in, we can text you when it’s due — just let us know and we’ll set it up.

/04 — HOME & BUSINESS

Protection that fits you

Backup for your home

Protect a lifetime of photos, documents and memories. We set up automatic backups across your computers and devices and quietly keep an eye on them for you.

  • Automatic photo & file backup
  • Secure off-site cloud copies
  • Microsoft 365 & email included
  • Optional text reminders when a backup’s due
  • Easy recovery when you need it

Backup for your business

Downtime and data loss cost real money. We back up computers, servers, email and shared files, monitor it all, and can get you operational again fast after any disaster.

  • Computers, servers & Microsoft 365
  • Monitored & verified backups
  • Ransomware rollback
  • Rapid disaster recovery

/05 — IF DISASTER STRIKES

Lost it? We’ll get it back

  1. 01

    Stop & call us

    Ring 01202 775566 straight away — the sooner we act, the more we can recover.

  2. 02

    We recover

    We restore your files, your system or your whole setup from a verified backup.

  3. 03

    We harden

    We strengthen your backups so the same thing can never catch you out again.

// HOW WE LOOK AFTER YOU

Looked after at every step

  • Backup reminders by text

    We set your backup to run daily, weekly or monthly, whichever suits you. If you’d like, we’ll text you a reminder to plug your backup drive in, timed to when it runs.

  • We call before we connect

    Before any remote session or full computer service, we phone you first to check you’re ready — we never connect out of the blue.

  • We call when we’re on our way

    For home and business visits we phone ahead to say we’re on our way and give you an estimated arrival time — so you know exactly when to expect us.

  • The same friendly faces

    Because we’re a family team, you deal with people who get to know you. We remember how you like your computer set up, especially as we service it every six weeks.

// SET UP AND LOOKED AFTER BY US

Backup we can set up for you

We buy it, set it up for you and look after it — you deal with us, not a call centre.

Acronis computer backup

Backs up the whole computer to the cloud, so a single file or the entire machine can be restored. Need more than 100 GB? We’ll quote.

£12.00per computer a month, 100 GB included

Get this set up

Microsoft 365 backup (Acronis)

A separate, unlimited cloud copy of each person’s Microsoft 365 email, OneDrive, SharePoint and Teams, so deleted or encrypted files and emails can be brought back.

£4.50per person a month

Get this set up

Prices are per month. We’re not VAT registered, so there’s no VAT to add.

// GOOD QUESTIONS

Frequently asked

Do I need backups if I use OneDrive?

Yes — cloud sync isn’t the same as backup. If a file is deleted, corrupted or encrypted by ransomware, OneDrive simply syncs that change everywhere. We set up proper, separate backups, including for Microsoft 365, which Microsoft does not back up for you.

What is a 3-2-1 backup?

It’s the gold standard: 3 copies of your data, on 2 different types of media, with 1 copy kept off-site. It means a single failure, theft or ransomware attack can never wipe out everything — and it’s exactly how we set you up.

Can you recover deleted or lost files?

Often, yes — even without a backup in some cases. Stop using the device immediately and contact us straight away; the sooner we act, the better the chance of recovery.

Are your backups safe from ransomware?

Yes — we use protected, versioned and off-site backups so that even if ransomware hits, your clean copies can’t be encrypted or deleted, and we can roll back to before the attack. It pairs with our cybersecurity protection.

How often are backups checked?

On a monthly plan we monitor and verify your backups regularly — because an untested backup isn’t a backup. You’ll know it will actually restore when it matters.

Can you back up our whole business?

Yes — computers, servers, Microsoft 365, email and shared files, all backed up, monitored and recoverable, as part of a business support plan.

Will you remind me to do my backup?

Yes — if you’d like, we offer a scheduled text-message service that reminds you to plug in your backup drive when your backup is due, so it’s one less thing to remember. Just let us know and we’ll set it up for you.

Protect what you can’t replace

Get automatic, verified, ransomware-safe backups set up and monitored by your local team — included in every monthly plan.

01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM