01202 775566 Book SOS REMOTE SUPPORT

// BROADBAND SETUP & HELP

Broadband setup & help

No internet, a new line to set up, or a switch you'd rather not face alone? We get your broadband connected, talk to your provider for you, and fix the dropouts — for homes and small businesses across Bournemouth, Poole, Christchurch and Dorset. Rated 4.9 on Google.

Get a Quote Call 01202 775566
  • ● New line setup
  • ● Provider switching
  • ● No-internet fixes

Broadband should be the one thing you never think about — until the internet goes off, a new line needs setting up, or your contract is up and you're staring down a confusing switch. That's where we come in. We handle the whole broadband side for you: getting a new connection live, configuring the router your provider sent, sorting out a total outage, and — the part most people dread — talking to the broadband company on your behalf.

This is the broadband line and service itself: the connection coming into your home or office, the deal you're on, and the kit your provider gives you. Once the line is solid, getting that signal into every room is a separate job — see our Wi-Fi support page for mesh, dead zones and whole-home coverage. We support Windows and Android devices on any UK broadband provider.

// WHAT WE COVER

Broadband Setup & Help that just works

New broadband setup

Moved house or had a new line installed? We get it live and online — router configured, devices connected, the lot. No box left in a cupboard.

Switching providers

Up for renewal or moving to a cheaper deal? We help you compare, time the switch so you're never offline, and set up the new router when it lands.

No internet? We diagnose

We work out whether it's your router, the line, or an Openreach fault — and chase your provider so you don't sit in a phone queue.

We deal with your ISP

BT, Sky, Virgin, Plusnet, TalkTalk, Vodafone — we'll speak to them for you, report the fault and stay on it until it's fixed.

Full-fibre (FTTP) upgrades

Moving from old copper to full fibre? We plan the upgrade, set up the new ONT and router, and make sure nothing in your home drops off.

Router security & settings

We change the default admin password, set a strong Wi-Fi key, and turn on parental controls or filtering if you want them.

// HOW IT WORKS

Simple, honest, sorted

  1. 01

    We listen

    Tell us what's happening — no line, slow speeds, a switch coming up, or a router you can't make sense of. We figure out what's really going on.

  2. 02

    We sort it

    Remotely via Splashtop or on-site across Dorset, we set up the connection, fix the fault, or handle the switch — and we'll ring your provider for you.

  3. 03

    We check & explain

    We confirm you're online and stable, secure the router, and explain it all in plain English. Nothing left half-done.

// THE DETAIL

What we’ll do for you

Friendly, plain-English help from a real local team — no jargon, no pressure, and a clear quote before any chargeable work.

  • Set up a brand-new broadband line and get every device online
  • Help you switch provider or renew without an awkward gap offline
  • Diagnose a total outage — router, line or Openreach fault — and report it
  • Speak to your broadband provider for you and chase the fix
  • Plan and set up full-fibre (FTTP) upgrades, ONT and router included
  • Secure your router: admin password, Wi-Fi key and parental controls

Related: Wi-Fi Support · Remote Support · New Computer Setup

// GOOD QUESTIONS

Frequently asked

My broadband is completely down — can you help?

Yes. We'll first work out whether it's your router, your home wiring or a fault on the line itself. If it's an Openreach or provider fault, we report it for you and chase it so you're not stuck in a call queue. If you're on one of our monthly plans, this kind of help is built in. Get in touch and we'll get on it.

Can you help me switch broadband provider?

Absolutely. When your contract is up we help you weigh up the options, time the switch so you're not left offline, and set up the new provider's router when it arrives. We don't sell broadband and we're not tied to any provider — our only job is getting you the right deal and a smooth changeover.

Do you deal with my broadband company for me?

Yes — this is one of the things people thank us for most. Whether it's BT, Sky, Virgin Media, Plusnet, TalkTalk or Vodafone, we'll report faults, explain the technical side and stay on their case until it's resolved, so you don't have to navigate the menus and hold music.

What's the difference between broadband help and Wi-Fi support?

Broadband is the internet connection coming into your property and the deal you're on. Wi-Fi is how that signal travels around your home or office. We handle both, but they're different jobs — if your line is fine but the signal won't reach the back bedroom, our Wi-Fi support page covers mesh, extenders and dead zones.

Can you upgrade me to full fibre (FTTP)?

Yes. If full fibre is available at your address we'll plan the upgrade, set up the new ONT box and router, and make sure your computers, phones, printers and smart devices all reconnect properly. We support Windows and Android devices on any UK broadband network.

Let's get you online

Whether it's a dead connection, a new line or a switch you'd rather not face alone, we'll handle the broadband side for you. Join the Dorset homes and businesses who never worry about their internet.

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01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM