How to choose an IT support company

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Use this as a checklist with any IT company you’re considering. If they can’t answer these clearly, that tells you something — we’re always happy to.

10 questions to ask any IT support company

1. Are you tied into a long contract? Look for rolling, cancel-anytime plans. (Ours roll monthly — no lock-in.)
2. How quickly do you respond, and how? Ask about remote vs on-site and realistic times. (See our SLA.)
3. Who actually helps me — a real, local person? Beware overseas call centres and ever-changing faces. (You get a friendly local Dorset team.)
4. Will you try to upsell me things I don’t need? Ask directly. (We have a no-upsell promise.)
5. What’s included, and what costs extra? Get it in plain English up front. (See our transparent pricing and what’s included.)
6. Do you back up my data — and do you test it? An untested backup isn’t a backup. (We verify backups regularly.)
7. How do you keep me secure? Look for protection, updates, MFA and a human to ask. (See cybersecurity.)
8. What happens if it can’t be fixed? Look for no-fix-no-fee and a warranty. (Ours: no-fix-no-fee + a 12-month repair warranty.)
9. How easy is it to switch to you — or leave later? A good firm makes both painless. (See switching.)
10. Will you explain things in plain English? You should never feel talked down to. (It’s one of our core promises.)

Not sure where to start?

Try our 30-second Plan Finder, get a quick quote, or just ask us anything — no pressure, no jargon.