Computer playing up? Let’s diagnose it
Tell us what’s happening and we’ll point you to the likely cause, whether it’s worth fixing, and the easiest next step — honestly, with no jargon and no pressure.
★ Rated 4.9 on GoogleFamily-run since 1995No fix, no fee
STEP 1 OF 2
What’s playing up?
STEP 2 OF 2
What’s happening?
Also: Computer Repairs
// GOOD QUESTIONS
Frequently asked
Is the fault checker free?
Yes — it’s a free, instant guide. And if we collect the device, the diagnosis is free too, on a no-fix-no-fee basis.
Will you push me to replace a working device?
Never. We’ll always tell you honestly when a repair makes sense and when it doesn’t — we’d rather keep your trust than sell you a new machine you don’t need.
Do you guarantee repairs?
Yes — computer and laptop repairs come with a 12-month warranty, and there’s no fee if we can’t fix it. See our guarantees.
Rather we just took a look?
Book a free collection, or let us connect remotely — a friendly local techie will diagnose it free and quote before any work.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM
// HOW IT WORKS
How to work out why your laptop is slow or freezing
A laptop that’s slow and freezing is most often caused by software clutter, too little memory, a failing hard drive or malware — not a computer that needs replacing — and this free checker helps you narrow down the likely cause and the best next step.
- Slow & freezing: usually software clutter, too little memory, a failing or full hard drive, or malware — often fixable with a tune-up or an SSD.
- Pop-ups & browser changes: typically adware or malware — needs a proper clean-up.
- Won’t turn on: check the charger and battery first; then the power supply or button.
- No display / no sound / no internet: usually a cable, setting or driver rather than a dead machine.
- Overheating & loud fans: often dust and failing cooling — a clean and re-paste, not a new PC.
Step by step
- Describe the symptom — Pick what your computer is doing — slow, freezing, pop-ups, won’t start, no display and so on.
- Read the likely cause — The checker shows the most common causes for that symptom, in plain English.
- Try the suggested step — Follow the safe first step it recommends — often a restart, a clean-up or checking a cable.
- Rule out the cheap fixes — Many ‘slow’ laptops just need an SSD, more memory or a malware clean — not replacing.
- Still stuck? Ask us — If it’s not obvious, we’ll diagnose it honestly — usually remotely, within minutes.
Good to know
Why is my laptop so slow and freezing?
The usual culprits are software clutter and too many start-up programs, too little memory (RAM), a failing or nearly-full hard drive, overheating, or malware. Most are fixable — an SSD upgrade and a clean-up transform a lot of ‘slow’ laptops without needing a new machine.
Does a slow computer mean I need a new one?
Usually not. A gradual slow-down is almost always software or an ageing hard drive rather than a machine that’s worn out. An SSD, more memory or a proper tune-up often makes an older laptop feel new again.