// FOR OLDER USERS
Friendly computer help for older people
Helping older and less-confident people enjoy their technology has been a specialism of ours since 1995. Here’s a calm, friendly place to start — patient guides, and a real person whenever you’d like one.
Rated 4.9 on GoogleFamily-run since 1995 · real people, no call centre// FRIENDLY GUIDES
Gentle, plain-English guides
Get confident
Avoiding tech overwhelm
Feel calmer and more in control of technology — a gentle guide.
Read more →Easier to use
Windows accessibility features
Bigger text, magnifier and read-aloud — free and built in.
Read more →Stay in touch
Confident video calling
See the family on screen, on any device — for beginners.
Read more →Stay safe
Safe online banking
Bank online with confidence and avoid the scams.
Read more →Stay safe
Spot the Scam quiz
Practise telling scams from the real thing — no sign-up.
Read more →No jargon
Tech in plain English
The terms and services people ask about most, explained simply.
Read more →Big change
Landline switch-off help
Your phone is moving to digital by January 2027 — what to do, calmly.
Read more →Learn
Free online courses
Computer basics, Windows 11, Microsoft Word, email, WhatsApp, scams and more — at your own pace, no sign-up.
Read more →Learn
Computer lessons for seniors
Friendly group classes at the Kinson Community Centre, plus one-to-one online.
Read more →Learn
Smartphone lessons
Get confident with your Android phone — calls, photos, WhatsApp and more.
Read more →// HELP WHEN YOU WANT IT
A patient hand, whenever you need one
For you
Support for retired users
Patient, unhurried, jargon-free IT support — our specialism.
Find out more →Accessibility
Support for disabled people
Accessible IT support, assistive tech and simplified setups.
Find out more →For family
Setting up for an older relative
How to set up a device kindly, safely and simply.
Find out more →For family
Helping a relative remotely
Help from afar safely — and the scam to avoid.
Find out more →For family
Give the gift of support
Set up and pay for friendly computer support for mum or dad, from anywhere.
Find out more →At home
Smart TV & streaming help
The new TV connected, signed in and simple to use — without the frustration.
Find out more →/ WHY OLDER CUSTOMERS STAY WITH US
Kind, patient, and never rushed
We’re a family business, so you deal with the same friendly people who get to know you and how you like things set up. We explain everything in plain English, we never make anyone feel silly, and there’s genuinely no such thing as a daft question.
And we always phone before we connect — so you’re never surprised, and you can always tell us apart from a scammer.
- Patient, unhurried help at your pace
- The same friendly faces each time
- Plain English, never jargon
- Help on your own screen, with you watching
- We always call before we connect
- A real person to ask ‘is this safe?’
// GOOD QUESTIONS
Frequently asked
Will you explain things slowly and clearly?
Always. Patient, unhurried help is our specialism — we go at your pace, use plain English, and happily go over anything twice. There’s no such thing as a silly question.
Can my son or daughter arrange help on my behalf?
Yes — families can set up and pay for support for a parent, from anywhere in the country. Our computer help for elderly parents page is written just for them.
I've forgotten my email password — can you help?
Yes, we can help with that. We’ll recover or reset your email safely, get it working on your devices again, and help you keep a sensible record so it’s less stressful next time.
How do I know a computer helper isn't a scammer?
A fair and important question. We always phone you first — we never cold-call, never use pop-ups, you watch everything we do on screen, and our access ends when the session ends. If anyone else rings out of the blue about your computer, put the phone down and call us on 01202 775566.
Do you run computer lessons for older people?
Yes — friendly group classes at the Kinson Community Centre in Bournemouth, plus patient one-to-one lessons online, and free courses you can do at your own pace. See our computer lessons for seniors page, or call for the current timetable.
What does ongoing help cost?
Our home support plan is £18.25 a month per computer — rolling monthly, cancel anytime. It covers help as often as you need it, with updates, security and backups quietly looked after for you.
Help that treats you like family
Friendly, patient IT support for older people across Dorset and beyond — mostly on your own screen, always at your pace.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM