// BOURNEMOUTH · HOME VISITS
Patient computer help for the elderly in Bournemouth — in your own home
Yes — we make friendly home visits across Bournemouth to help older and less-confident computer users, with the same familiar techies each time, no call-out fee, and unhurried 1-to-1 help at a pace that suits you. We phone before we ever connect remotely, and we never rush. Rated 4.9 on Google.
- ● No call-out fee
- ● Same faces every visit
- ● We phone before we connect
// WHY FAMILIES CHOOSE US
Unhurried, in-home help — and the same friendly faces every time
Getting good with computers isn't about being clever — it's about having someone patient sit beside you and explain things properly, without jargon and without making you feel silly for asking. That's exactly what we do. We're a family-run team, established in Bournemouth back in 1995, and we visit older and less-confident computer users right across the town and the wider Dorset area, in the comfort of their own home.
What people tell us matters most is continuity — you see the same familiar techies each visit, not a different stranger every time. We learn how you like things set up, remember your printer, your email, the way your screen is arranged, and pick up where we left off. There's no call-out fee and no pressure: we quote clearly before any work, and it's no-fix-no-fee, so you never pay for a problem we can't sort. Any repair we carry out is backed by a 12-month warranty.
We're Windows and Android specialists (laptops, desktops and Android tablets and phones). Whatever the worry — a laptop that's slowing to a crawl, an email that won't send, a tablet that's frozen, a printer showing 'offline' for the hundredth time — we'll get it working and, just as importantly, show you how to keep it that way.
- Setting things up so they just work — a new laptop, tablet or phone unboxed, set up, updated and made simple, with the text bigger and the clutter cleared away.
- Video calls with family — WhatsApp, Zoom, Microsoft Teams or Skype set up and practised together, so you can see the grandchildren whenever you like.
- Printers and scanners — the single most common call we get. We get them talking to your computer reliably and leave you a simple written note of how to use them.
- Email, photos and everyday tasks — sorting a full inbox, organising photos, online shopping and banking done safely, forms filled in without the stress.
// STAYING SAFE
Scam protection and online safety — explained kindly, not scarily
Scammers deliberately target older people, and the messages have become frighteningly convincing — fake 'your account has been suspended' emails, texts pretending to be from the bank, cold callers claiming to be 'from Microsoft', and pop-ups that shout that your computer is infected. Almost none of it is real, but it's designed to panic you into acting quickly.
We take the fear out of it. On a visit we'll set up sensible protection, show you the tell-tale signs of a scam in plain terms, and give you one simple golden rule: if anything ever feels off, stop and phone us first — no question is ever too small or too daft. We'll never make you feel foolish for asking. It's the same reason we always phone before we connect remotely: a genuine helper announces themselves, a scammer pressures you. When we do connect, it's watching-only using a session you can see on your screen, and it ends the moment we're done.
Want to build real confidence at your own pace? We run a completely free online safety course you can work through from home, covering scam emails, safe passwords, and spotting fake calls. It pairs beautifully with a home visit — we'll get you started on it and answer anything that isn't clear.
// 1-TO-1 TUITION
Gentle 1-to-1 tuition — learn only what you actually want to
Some people don't have a broken computer at all — they just want to understand the thing a bit better, without a classroom full of faster learners. Our 1-to-1 tuition is exactly that: relaxed, one-on-one lessons in your own home, built entirely around what you want to be able to do.
Maybe it's sending photos to the family, writing a letter in Word, managing your emails without the inbox becoming a jungle, doing your shopping or banking online with confidence, using a smartphone properly, or getting comfortable on a tablet. We go at your pace, repeat things as many times as you need, and leave you clear, large-print notes so you're not left stranded after we've gone. There's no exam, no jargon, and no clock-watching — just steady, patient progress until you feel in control.
Because you see the same techies each time, later sessions build naturally on the earlier ones, and we already know your setup. Many families arrange a few sessions for a parent or grandparent as a thoughtful, genuinely useful gift.
// FOR ADULT CHILDREN
Arranging help for a parent from a distance? We make it easy
A lot of the people who first contact us aren't the computer user themselves — they're a son or daughter, often living away, who worries about a parent falling for a scam, struggling with a new laptop, or simply feeling cut off. If that's you, we understand completely, and we're glad to work with you.
We can liaise with you as well as your parent, keep you in the loop on what we've set up, and be the trusted, friendly local number they can call when something goes wrong — so it doesn't always have to fall to you. We serve Bournemouth and the surrounding Dorset towns, we offer free local collection if a machine needs to come back to the workshop, and for anything that can be fixed remotely we usually sort it within minutes — watching-only, after phoning first — with the session ending the moment we're done.
If ongoing peace of mind is what you're after, our monthly home IT support is £18.25 a month per computer and means help is always a phone call away. And for a fuller picture of how we look after older customers, see our dedicated page on IT support for retired users. Just get in touch or call 01202 775566 — we'll take it from there, gently.
// RELATED
Explore related pages: our warm, patient IT support for retired users, the free online safety course for spotting scams, affordable monthly home IT support from £18.25 a month per computer, help with a poorly machine on our computer repairs and laptop repair pages, or simply get in touch to arrange a visit.
FAMILY-RUN SINCE 1995 · ★ 4.9 ON GOOGLE · 200+ COMPUTERS UNDER OUR CARE · NO FIX, NO FEE · SAME-DAY REMOTE SUPPORT
// GOOD QUESTIONS
Frequently asked
Do you make home visits for elderly computer users in Bournemouth?
Yes. We visit older and less-confident computer users in their own homes right across Bournemouth and the wider Dorset area. There's no call-out fee, we work at your pace, and you'll see the same familiar techies each time rather than a different stranger.
How much does a home visit cost, and is there a call-out fee?
There is no call-out fee. We quote clearly before any work begins, and it's no-fix-no-fee, so you never pay for a problem we can't solve. For ongoing help, our home IT support is £18.25 a month per computer. We'll always be upfront about costs before we start.
Will the same person come back each time?
Yes — continuity is a big part of what we do. You'll deal with the same friendly faces, who already know how you like things set up, your printer, your email and where we left off last time. No re-explaining yourself to a stranger.
Can you help protect an elderly relative from scams and fraud?
Absolutely. We set up sensible protection, show you how to spot scam emails, texts and cold calls in plain English, and give one simple rule: if anything feels off, phone us first. We always phone before we connect remotely, and we point you to our free online safety course to build confidence at home.
Do you offer 1-to-1 computer lessons for older people?
Yes. We run relaxed, one-on-one tuition in your own home, built entirely around what you want to learn — video calls, email, photos, online shopping, using a tablet or smartphone. We go at your pace, repeat things as needed, and leave clear large-print notes.
I live away from my parent — can you help me arrange support for them?
Yes, we do this often. We can liaise with you as well as your parent, keep you updated on what we've set up, and be the trusted local number they call when something goes wrong. We also offer free local collection if a machine needs hands-on work.
Book a patient home visit in Bournemouth
Tell us what is worrying you or a parent — a slow laptop, a printer that won't behave, a scam email, or just wanting to video-call the grandchildren. We'll arrange a friendly visit and explain everything in plain English. No call-out fee, and we quote clearly before any work.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM