// SEE THE FAMILY
Confident video calling
Seeing the family on screen is one of the loveliest things technology does — and it’s easier than it looks. Here’s a gentle guide to making video calls with confidence, on whatever device you have.
- ● For beginners
- ● Any device
- ● No jargon
// WHICH APP?
The easiest is the one they use
Don’t overthink it — the best app is simply the one your family already use, so ask them first.
Very popular with families, free over Wi-Fi, and simple once it’s set up. Great on a phone or tablet.
Zoom
Easy for group calls and chatting to several people at once. Works on phones, tablets and computers.
Microsoft Teams
Common for work and clubs — we set this up and support it as part of Microsoft 365.
FaceTime
Lovely and simple between Apple devices. (Note: we support Windows and Android, not Apple remotely.)
Making a call, step by step
Every app is a little different, but they all follow the same friendly pattern:
- Open the app and find the person’s name in your contacts or chats.
- Tap the little video-camera icon to start the call.
- Allow the app to use your camera and microphone if it asks (that’s normal and safe).
- To answer a call, tap the green button; to finish, tap the red one.
Simple tips for a lovely call
- Sit with a window or light in front of you, not behind, so they can see your face.
- Prop the phone or tablet up so you don’t have to hold it — a stand or a stack of books works.
- Use Wi-Fi where you can, for a clearer picture and no data worries.
- If the sound’s tricky, headphones or earbuds often make a big difference.
Worried about getting it wrong? You won’t break anything by trying — and our gentle guide may help. We’re always happy to set it up and do a friendly practice call with you.
// GOOD QUESTIONS
Frequently asked
Which video-calling app should I use?
The one your family already use, so ask them first. WhatsApp and Zoom are both popular and beginner-friendly, and work on phones, tablets and computers.
Is video calling free?
The apps are free to use over Wi-Fi or your home internet. On mobile data they use your allowance, so Wi-Fi is best where you can.
Do I need a special camera?
No — phones, tablets and most laptops have a camera and microphone built in. For an older desktop, a simple plug-in webcam does the job, and we can help you choose one.
Can you help me set it up and practise?
Of course — we’ll set up the app, add your family’s contacts and do a relaxed practice call with you, at your pace. Get in touch.
Want a hand getting started?
We’ll set up video calling and do a friendly practice run with you — patiently, and never rushed.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM