// DELL BUSINESS IT SUPPORT
Dell business support for Dorset SMEs, from one local team you can phone
We look after business Dell fleets across Dorset — Latitude laptops, OptiPlex and Precision desktops — with proactive monitoring, patching, security, backups and one local team you can actually phone when something breaks. As an independent Dell specialist with 30+ years’ hands-on experience (not a Dell authorised repairer, warranty provider or ProSupport reseller), we keep your machines healthy, patched and out of trouble for a flat £24.38 per computer a month. Rated 4.9 on Google.
- ● From £24.38/computer a month
- ● Remote & on-site across Dorset
- ● Independent Dell specialist
// WHAT WE LOOK AFTER
What Dell business support covers
Business Dell fleets don’t fail all at once — they drift. A Latitude that boots slower each month, an OptiPlex quietly running out of disk, a Windows update that never quite lands. Our job is to catch that drift before it becomes a downed machine and a lost morning. On a monthly plan we keep an eye on the whole fleet and handle the routine work for you:
- Proactive monitoring & patching — Windows updates, Dell driver and BIOS updates, and security patches kept current across every computer.
- Regular health checks — SSD wear, RAM, battery health, disk space, temperatures and fan behaviour, so we spot a failing part while it’s still cheap to fix.
- Security basics done properly — Windows Defender/antivirus, firewall and account hygiene checked, plus guidance on safe habits for your team.
- Backups you can actually restore — we help set up and sanity-check backups so a lost laptop is an inconvenience, not a disaster.
You can run all of this in-house — but keeping ten or twenty Dells patched, backed up and healthy is a real job, and it’s usually the first thing to slip when everyone’s busy. Handing it to a preventative-maintenance plan means it just gets done, six-weekly, without you chasing it.
In-house DIY vs 365 Techies Dell support at a glance
| Keep it in-house | 365 Techies plan | |
|---|---|---|
| Best for | In-house teams with time to keep every Dell patched & backed up themselves | Dorset SMEs who just want their Latitude & OptiPlex fleet looked after |
| Who you phone | Your own staff, squeezed around the day job | One local team you can phone — same faces every time — on 01202 775566 |
| What it covers | Whatever you find time for | Monitoring, patching, health checks, security & backups — six-weekly |
| On-site in Dorset | In-house only | Bournemouth, Poole & Christchurch, or free local collection — no call-out fee |
| When a Dell dies | Shop around online — risk a worn battery & mystery Windows install | Refurbished business-grade Dell from £510 — new SSD, clean licensed Windows, 5-year guarantee |
| Price from | Staff time — hard to pin down | £24.38 per computer a month from an independent Dell specialist — no VAT, no tie-in |
// HOW HELP REACHES YOU
Remote first, on-site when it matters
Most business problems don’t need anyone on site. When a machine plays up, we connect over a secure remote session — we phone first, you watch the whole time, and the connection ends the moment we’re done. That means a stuck Outlook, a printer that won’t behave or a stalled update is often sorted the same day, without anyone leaving their desk.
When hands-on work is needed — a screen, a battery, an SSD upgrade or a no-boot Dell — we come to you across Bournemouth, Poole and Christchurch, or collect the machine for free locally. There’s no call-out fee and no-fix-no-fee on repairs, with a 12-month warranty on the work.
- Same-day response and same-day remote diagnosis wherever we can (physical repairs depend on parts, so we won’t promise a same-day fix we can’t guarantee).
- One team, same faces — you talk to people who already know your setup, not a new call-centre agent each time.
- Windows & Android — we’re Dell and Windows specialists; that’s the world your business fleet lives in.
You could talk a staff member through a fix over the phone, but for anything fiddly it’s faster and safer to let us drive the remote session — and for a dead machine, letting the team handle the repair is the quicker route back to working.
// ONBOARDING AND STANDARDS
New-starter setup and a consistent fleet
A new starter shouldn’t mean a lost day fighting a fresh laptop. We set up new-starter Dells so they’re ready to work on day one — Windows configured, updates done, the right apps and printers installed, email and Microsoft 365 signed in, and old data migrated across. When someone leaves, we help wipe and re-issue the machine cleanly.
Over time we help standardise the fleet too: similar models, similar Windows setup, similar age. A consistent set of Dell Latitude laptops and OptiPlex desktops is far easier (and cheaper) to support than a drawer of mismatched machines. Microsoft 365 is £4.85 per user a month if you’d like us to manage that alongside the hardware.
You can absolutely image and hand out laptops yourself — but if new starters are frequent, letting us handle setup as part of a business IT support subscription keeps every machine consistent and takes the job off your plate.
// TIME TO REFRESH
Refreshing tired machines without the enterprise price tag
When a machine is past economical repair, you don’t have to buy new to get reliable. We supply professionally refurbished business-grade Dell — Latitude laptops, OptiPlex and Precision desktops — from £545, each fitted with a new Samsung Pro SSD (5-year guarantee), fully tested, on clean licensed Windows, with any remaining Dell warranty where applicable plus our own 5-year guarantee on a 365 support plan (with a support plan).
Refurbished business-grade Dell is the sweet spot for most Dorset SMEs: the same rugged machines the corporates buy, at a fraction of the price, and easy to add to a fleet you already know. We’ll match new units to the ones you run so support stays simple.
- Phased refresh — replace the worst machines first and spread the cost.
- Old kit handled responsibly with secure data wiping.
- Set up, migrated and delivered by the same team that supports you.
You can shop around online for used machines, but a bargain with a worn-out battery and a mystery Windows install is a false economy — a tested, guaranteed refurbished business-grade Dell from us is the safer buy for a business.
// PLANS AND THE HONEST BIT
Simple per-computer pricing (and what we’re not)
Business Dell support starts at £24.38 per computer a month, with Microsoft 365 at £4.85 per user a month if you want it managed too. That’s a simple, per-machine plan — you can see exactly what you’re paying for each Dell in the fleet, with no long tie-ins and no VAT to add (we’re not VAT registered).
One thing we’re always straight about: we’re an independent Dell specialist, not a Dell Authorised Service Provider or Dell ProSupport. Our plan is our own independent support agreement, not a Dell warranty or ProSupport contract. What you get is 30+ years of hands-on Dell experience and one local team in Kinson you can phone — often the faster, friendlier route than a manufacturer support queue.
Want the full picture first? Start at our Dell IT support hub for Dorset, look at our business IT support subscriptions, or just get in touch and we’ll size a plan around the machines you actually run.
FAMILY-RUN SINCE 1995 · ★ 4.9 ON GOOGLE · 200+ COMPUTERS UNDER OUR CARE · NO FIX, NO FEE · SAME-DAY REMOTE SUPPORT
// GOOD QUESTIONS
Frequently asked
Do you provide Dell business support across all of Dorset?
Yes. We look after business Dell fleets right across Dorset — Bournemouth, Poole, Christchurch and the wider BH postcodes — with remote support UK-wide and on-site visits or free local collection around the conurbation. Wherever you are in Dorset, you get the same local team you can phone on 01202 775566.
Are you a Dell authorised repairer, or does this replace Dell ProSupport?
No. We’re an independent Dell specialist, not a Dell Authorised Service Provider or ProSupport, and our plan is our own independent support agreement rather than a Dell warranty or ProSupport contract. What you get instead is 30+ years of hands-on Dell experience and one local Dorset team who answer the phone.
How much does business Dell support cost?
Monthly business IT support starts at £24.38 per computer, with Microsoft 365 at £4.85 per user a month if you’d like it managed too. It’s a simple per-machine plan with no VAT added (we’re not VAT registered) and no long tie-in.
Can you support our whole mixed fleet of Dell laptops and desktops?
Yes — Latitude laptops, OptiPlex and Precision desktops are exactly what we do. We’re Windows and Dell specialists, so we cover the machines most Dorset businesses actually run. We don’t support Apple/Mac, and we focus on desktop and laptop fleets rather than servers.
Do you offer same-day support for businesses?
We aim for same-day response and same-day remote diagnosis wherever possible, and many issues are fixed remotely the same day. Physical repairs depend on parts, so we won’t promise a guaranteed same-day fix — but we’ll always tell you honestly where things stand. We’re open Monday to Friday, 9am to 5pm, not 24/7.
What happens when a business machine is beyond repair?
We’ll tell you straight if a Dell isn’t worth fixing and offer a professionally refurbished business-grade Dell from £510 instead — tested, on clean licensed Windows, with a new SSD and our 5-year guarantee. We can phase a fleet refresh so you replace the worst machines first, and handle old kit with secure data wiping across Poole and Bournemouth.
Get your Dell fleet properly looked after
Call 365 Techies on 01202 775566 or text 07520 615332 for a plain-English chat about your business Dell setup — no jargon, no call-out fee, one local team from Kinson to Poole.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM