// DELL SUPPORT IN POOLE
Independent Dell support in Poole
Yes — 365 Techies gives home users and businesses across Poole genuine independent Dell support: remote fixes, proactive servicing, laptop and OptiPlex repair, and professionally refurbished Dells from £545. We’re a family-run Dell specialist of 25 years (since 2001), based just up the road in Kinson and rated 4.9 on Google, covering BH12 to BH17 — Parkstone, Sandbanks, Hamworthy, Canford Heath and Broadstone. Mon-Fri 9-5, we phone before we connect and don’t stop until it’s sorted.
Rated 4.9 on GoogleFamily-run since 1995 · no fix, no fee/01 — REMOTE DELL SUPPORT
Most Poole Dell problems, fixed remotely today
Most everyday Dell problems in Poole never need to leave the house. Over a secure remote session we connect to your Dell, see exactly what you see, and sort it while you watch — software glitches, a sluggish Windows, email that won’t send, driver and update trouble, printer setups, or careful step-by-step BIOS guidance. We phone before we connect, you approve the session, and it ends the moment the job’s done.
You’re welcome to try a fix yourself, but one wrong driver or BIOS change can turn a five-minute job into a no-boot — that’s the sort of thing best left to the techies. There’s no call-out, no travel and no fuss, and we usually offer a same-day response with the fault often cleared inside the same session. Start with our Dell remote support page, our general remote support service, or jump straight into an SOS session.
/02 — SERVICING & MAINTENANCE
Keep your Dell healthy with proactive servicing
A Dell that’s looked after simply lasts longer and stays quick. Our servicing covers proactive health checks, dust clean-outs to stop the fans roaring, SSD, RAM and battery-health checks, plus Windows and driver tune-ups — the preventative work that heads off a breakdown before it happens. You can run the odd disk clean-up yourself, but a genuine health check and safe driver & firmware maintenance are worth handing over.
For homes and businesses across Poole we offer monthly plans that keep it all handled: home cover from £18.25/month per computer, business from £24.38/month per computer, and Microsoft 365 for home users from £4.85/user per month, with a proactive service every six weeks built in. To be clear, this is an independent 365 Techies plan — not a Dell warranty or a Dell ProSupport contract. See Dell servicing, our monthly IT support plans, preventative maintenance, or the Dell support plans in full.
/03 — REPAIR & UPGRADE
Dell laptop & OptiPlex repair for Poole
When a Dell needs hands-on work, we’re a genuine independent Dell repairer — laptops and OptiPlex desktops alike. We handle screens, batteries, SSD and RAM upgrades, keyboards, charging ports, fans and no-boot diagnosis, and every repair is no-fix-no-fee with a 12-month warranty, no call-out fee and free local collection across Poole. Swapping a laptop screen or battery yourself is possible, but a cracked ribbon cable or a swollen battery is exactly where it pays to leave it to us.
Broken today? We aim for a same-day response and same-day remote diagnosis where we can — though because physical repairs depend on parts, we’ll never promise a guaranteed same-day fix (we’re open Mon-Fri 9-5). For hardware, see Dell laptop repair in Poole, Dell OptiPlex repair in Poole, out-of-warranty repair, a fast SSD upgrade or a battery replacement. In a real hurry? Our emergency Dell repair line and free collection booking are the quickest routes.
/04 — REFURBISHED DELLS
Time to replace? Refurbished business-grade Dell from £510
Sometimes the honest answer is that a tired old Dell isn’t worth another repair — and that’s where a professionally refurbished machine wins. We sell business-grade Dell from £545: Latitude laptops, OptiPlex and Precision desktops, each fitted with a new Samsung Pro SSD (5-year guarantee), fully tested, and running a clean licensed copy of Windows. They come with any remaining Dell warranty where applicable plus our own 365 Techies 5-year guarantee (with a support plan).
We can supply brand-new Dell too, as a Dell reseller since 2001, but for most Poole homes and offices a refurbished Latitude runs rings around a cheap new consumer laptop. We’ll move your files across and securely wipe the old PC. Browse refurbished Dell hardware, refurbished Dell laptops and refurbished Dell desktops, weigh up ESU versus upgrading if you’re stuck on Windows 10, or check why your Dell can’t run Windows 11. We’ll securely dispose of the old one too.
/05 — HOME & BUSINESS ACROSS POOLE
Local Dell support from Sandbanks to Broadstone
We’re a family-run Dell specialist of 25 years, based just up the road in Kinson (BH10 7LH) and covering the whole of Poole — the BH12 to BH17 postcodes, from Parkstone and Lower Parkstone to Sandbanks, Lilliput, Hamworthy, Canford Heath, Oakdale and Broadstone. Remote help reaches you in minutes; for hands-on work we collect free.
For home users we keep things patient and jargon-free — one call, one friendly techie, and never talked down to. For businesses we look after whole fleets of Dell Latitude, OptiPlex and Precision machines with proactive cover and priority response. Everything runs the same careful, honest way, Mon-Fri 9-5. Explore IT support in Poole, Dell business support, same-day Dell support, or start at our main Dell IT support hub. Prefer to talk it through? Get in touch.
FAMILY-RUN SINCE 1995 · ★ 4.9 ON GOOGLE · 200+ COMPUTERS UNDER OUR CARE · NO FIX, NO FEE · SAME-DAY REMOTE SUPPORT
// GOOD QUESTIONS
Frequently asked
Do you provide Dell support in Poole?
Yes. 365 Techies is an independent Dell specialist covering the whole of Poole — BH12 to BH17, including Parkstone, Sandbanks, Hamworthy, Canford Heath and Broadstone. We handle all four things a Dell owner needs: remote fixes, proactive servicing, laptop and OptiPlex repair, and professionally refurbished Dells from £545. We’re based just up the road in Kinson and open Mon-Fri 9-5.
Are you an authorised Dell service provider?
No, and we’ll always be straight about that. We’re an independent Dell specialist with 25 years’ experience — not a Dell Authorised Service Provider, not official Dell warranty repair, and our support plans are our own independent plans, not Dell ProSupport contracts. That independence is exactly why we can often fix or repair an out-of-warranty Dell faster and more cheaply than shipping it back to Dell.
Do I have to bring my Dell in, or can you help from Poole?
Most problems we solve without you leaving home. We start with a secure remote session — we phone first, you watch the whole thing, and it ends when the job’s done. If it turns out to be a hardware fault, we offer free local collection right across Poole, so you still don’t have to travel. We’re open Mon-Fri 9-5 and aim for a same-day response.
How much is a Dell support plan?
Home cover starts at £18.25/month per computer, business cover from £24.38/month per computer, and Microsoft 365 for home users from £4.85/user per month — each with a proactive service every six weeks. These are independent 365 Techies plans, not a Dell warranty or a Dell ProSupport contract. We’re not VAT registered, so the price you see is the price you pay.
My Dell is out of warranty and playing up — can you still repair it?
Absolutely — out-of-warranty Dells are our bread and butter. Screens, batteries, SSD upgrades, keyboards, charging ports, fans and no-boot faults on Dell laptops and OptiPlex desktops across Poole, all on a no-fix-no-fee basis with a 12-month warranty and no call-out fee. We aim for a same-day response, but because repairs depend on parts we’ll never promise a guaranteed same-day fix. If it’s truly beyond economical repair, we’ll say so and show you a refurbished business-grade Dell from £510 instead.
Do you support Apple Macs too?
No — we’re Windows and Android specialists, which fits Dell perfectly since Dell machines run Windows. We don’t work on Apple Macs or iPhones. If your Dell runs Windows (and it will), you’re in exactly the right place for remote help, servicing, repair or a refurbished replacement.
Talk to a Poole Dell specialist today
Whether your Dell needs a quick remote fix, a proper service, a hands-on repair or replacing with a refurbished machine, we’ll steer you straight. Call 01202 775566, text 07520 615332, or book online — homes and businesses across Poole, from Sandbanks to Broadstone.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM