Email support
Home and business email help for BT, Sky, TalkTalk, Plusnet and Virgin Media addresses, Outlook and Microsoft 365. We fix email that won't send or arrive, sort passwords, set up phones and tablets, and move your email somewhere safe when your provider closes it.
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Rated 4.9 on GoogleOutlook & Microsoft 365 · Send/receive fixes- 1995a family business since
- 6 weeksbetween full services on every plan
- £0call-out fee for remote help
- 4.9★average rating on Google
Email provider closing your address?
We move your email to Gmail for you
£60per email address
- Virgin Media and Plusnet addresses, blueyonder and ntlworld included
- Every message and folder copied into Gmail
- Forwarding set up while the old address still works
- Done remotely: we phone first, and you watch every step
Agreed before we start · no fix, no fee · usually the same day, Mon–Fri 9–5
Virgin Media, blueyonder, ntlworld, virgin.net
Moving to Junara. Free for a year if you still have Virgin broadband, TV or a landline, then paid per mailbox; paid from the start if you have left Virgin.
Or move it to Gmail yourself, free, with our app →
Plusnet (plus.com, plus.net)
Moving to a company called Greenby, in stages, so your date depends on when your mailbox is moved.
/01 — FOR YOU
Email that just works
Email problems are one of the most common — and most stressful — tech headaches. When messages won’t send, won’t arrive, or your password stops working, it can bring everything to a halt.
We fix it fast, set things up properly across your computer and phone, and help you spot the dodgy messages before they cause trouble.
- Outlook problems
- Email not sending
- Email not receiving
- Password problems
- Microsoft 365 email
- Business email setup
- Email migration
- Spam & junk filtering
- Phishing email advice
- Phone email setup
// WINDOWS PCS ONLY
We do not support email on Apple Macs, iPads or iPhones. Apple does not allow our remote-support tool to take control of an iPad or iPhone (an Apple restriction), and our remote support covers Windows PCs only. On an Apple device, Apple’s own Mail help is the place to start.
/02 — HOME & BUSINESS
Email sorted, however you work
Email at home
Personal and family email sorted across every device — Outlook, webmail and phone — with the spam filtered out and the scams spotted.
- Outlook & webmail set up
- Email on phone & tablet
- Spam & junk filtered
- Scam-checking on call
Business email
Professional business email on Microsoft 365 — shared mailboxes, signatures, security and migration, all managed for your team.
- Microsoft 365 business email
- Shared mailboxes & aliases
- Email security & filtering
- Migration with nothing lost
/03 — HOW IT WORKS
Email flowing again, fast
-
01
We diagnose
We find out exactly why your email isn’t behaving — settings, passwords or server.
-
02
We fix & set up
We get email flowing and configure it properly on every device.
-
03
We protect
We filter spam, block phishing and stay on call to check anything suspicious.
// FIX IT YOURSELF FIRST
What is the email doing? Pick the closest, and fix it step by step on that page
What customers say
Rated 4.9 on Google
★★★★★
“Their service has been excellent. I use computers all the time but am useless in the way the things work. Steve at 365 built my latest laptop which has been faultless for several years now. The monthly maintenance call means it’s kept in great condition. When I have had problems... normally down to me, their response time to sort it again is excellent. I highly recommend this excellent company.”
★★★★★
“365 have looked after my computers for many years. They have always gone out of their way to be professional and helpful and I trust them completely.”
// FREE WITH EVERY PLAN · UPDATES ITSELF
365 PC Manager, on your PC
Our own free Windows app — digitally signed in our name — shows your PC’s health in plain English: drive condition, memory, protection, backup, Windows updates, risky programs and network settings, and an honest verdict. Anyone can use it, and we think every Windows PC should have it. On a plan it does more: it keeps your computer up to date and secure.
At every service we run a real broadband speed test from your machine and keep it with your record. Next visit, we can see whether your line has quietly got worse. No other local IT firm we can find will even show you your broadband speed — let alone track it visit to visit.
On a plan, every six-weekly service updates every program on the computer, not just Windows and Office — an out-of-date program is the back door criminals now hunt for with AI — checks your network’s safety, and ends with a written Service Report: what we did, how the machine scored, and anything worth planning. It is emailed to you, saved in your portal and left on your Desktop. And we keep an eye on the machines we look after between visits, so problems get caught before they bite. We can’t find another IT support company in Dorset that gives its customers an app of its own.
- Free forever, no sign-up, uninstall any time
- Every program kept up to date, not just Windows
- Your network’s safety checked at every service
- Broadband speed measured at every visit
- Every written Service Report in one place
- Your next visit — move or cancel it yourself
- Optional: let us run safe maintenance remotely
- No fake errors, no scare tactics, ever
Find Outlook hard work? Our free Techies One Mail is a simpler email program for Windows PCs, with the settings for BT, Sky, Plusnet, Gmail and Outlook.com built in.
// GOOD QUESTIONS
Frequently asked
Why is my email not sending or receiving?
There are several common causes — settings, passwords, full mailboxes or server issues. We diagnose it remotely and get your email flowing again.
Can you move my old email to Microsoft 365?
Yes — we migrate email, contacts and calendars to Microsoft 365 with minimal disruption.
Can you check if an email is safe?
Yes — subscribers can always ask us to check a suspicious message before clicking anything.
Why is my Outlook not receiving emails?
Common causes are a full mailbox, wrong settings, a changed password, Outlook stuck ‘working offline’, or a rule filing mail elsewhere. We’ll diagnose it remotely and get Outlook receiving again.
How do I recover a hacked email account?
Act fast — change the password, turn on two-factor authentication and check for sneaky forwarding rules. We can take it from there: secure the account, lock the intruder out and check nothing else was touched. See cybersecurity.
My email stopped working after changing broadband or provider — can you fix it?
Yes — it’s one of our most common jobs. Whether your business email died because the domain expired, you need to move Plusnet email to Gmail before it closes, or your BT email won’t add to the new Outlook — we sort it remotely, usually the same day.
// FREE TOOLS
Try our free tools
No sign-up, no catch — free tools built by our techies. See all our free tools →
Free tool
Is It Down?
Facebook quiet? Email dead? Live status for 30+ big services — and whether it’s them or your connection.
Try it →Free tool
Email Security Checker
Could scammers spoof your email? Check your SPF, DKIM & DMARC in seconds.
Try it →Free tool
Email Signature Generator
Create a professional email signature in one minute — live preview, copy straight into Outlook or Gmail.
Try it →Free tool
Link Safety Checker
Got a dodgy-looking link in a text or email? Paste it to spot the phishing signs — safely.
Try it →Let’s sort your IT
Join the Dorset homes and businesses who never worry about technology. Pick a plan or say hello.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM