IT support FAQs

When you need help, you download our small support tool from our SOS page, open it and read us the 9-digit code it shows. That connects us to your screen over Splashtop SOS so we can see what you see and fix it there and then. You watch the whole session, and access ends automatically when we're done.

Yes. Remote support is what we do best, and it isn't limited to Dorset. Over a secure, encrypted connection we can fix most computer and laptop problems in minutes, for homes and businesses anywhere in the UK. We always phone before we connect, and you watch the whole session on your own screen. For hands-on help we also visit on-site across Bournemouth, Poole and Dorset.

Unlimited remote support, a full computer service every six weeks, antivirus and web protection, Windows and software updates, Microsoft 365 help, security and backup checks, and priority response — all for one predictable monthly cost.

Yes — home users, families, retired users, students and home workers. We pride ourselves on patient, jargon-free help with everyday technology.

Yes — sole traders, home offices and small businesses across Dorset, with Microsoft 365 management, cybersecurity, backups, staff support and more.

Yes. All plans are monthly and cancel-anytime, with no lock-in contract.

Many issues can be solved remotely. When hands-on help is needed, we provide on-site visits across Bournemouth, Poole and the rest of Dorset.

Absolutely — setup, migration, licensing, security and day-to-day support of Outlook, Teams, OneDrive, SharePoint and Exchange Online.

Yes — protection from scams, malware, ransomware and phishing, plus antivirus, multi-factor authentication, password security and backup checks.

Yes — printer setup, Wi-Fi printing, offline errors, drivers and scanning, for homes and offices.

Yes — slow computers are something we fix regularly, usually remotely. A monthly plan keeps them fast with regular maintenance.

Home support is £18.25/month per computer and business support from £24.38/month per computer. Microsoft 365 can be added to a home plan for £4.85/month per user. One-off repairs are also available with no subscription.

Most remote sessions start within minutes during opening hours, Monday to Friday, 9am to 5pm. Subscribers always jump the queue.

Yes. Every computer and laptop repair is no-fix-no-fee, so if we can't fix it you don't pay for the diagnosis, and it's backed by a 12-month warranty. We quote clearly before any chargeable work, with no call-out fee.

We're Windows and Android specialists, the platforms most UK homes and businesses run, so we focus there to give you genuine, in-depth expertise rather than being a jack-of-all-trades. We don't support Apple Macs.