// COMMUNITY · HOW WE WORK
If we can’t help, we’ll say so — and point you the right way
That promise is on our listing at #HelpAndKindness, Dorset’s community help directory — in their words, not just ours. This page is the practical version: the free, trusted services we genuinely point people to when the problem isn’t a computer.
Rated 4.9 on GoogleFamily-run since 1995 · real people, no call centre// PROUD TO BE LISTED
You’ll find us on #HelpAndKindness
#HelpAndKindness (helpandkindness.co.uk) is the directory of support available across Dorset — the one local charities, carers and community workers actually use. It exists so that anyone in the county can find the right help, whatever the problem. We’re listed for what we do best: patient computer and tech help for older people — home visits by appointment, remote help, and free courses, with no jargon and no pressure.
If you’re helping someone with more than a computer problem, their directory is a genuinely good place to start — or ring them on 01305 59 59 58.
// WHO WE POINT PEOPLE TO
Trusted help, beyond computers
All of these are free to contact. We checked every number against the organisation’s own website before putting it here — and none of them pay us or know we’re sending you.
🤝 Anything local in Dorset
#HelpAndKindness — the county’s directory of community support: food, transport, befriending, carers’ help and hundreds more. helpandkindness.co.uk · 01305 59 59 58
💼 Money, benefits, housing, legal
Citizens Advice — free, confidential, independent advice on the practical problems of life. Adviceline (England): 0800 144 8848, Mon–Fri 9am–5pm.
🪥 Advice for older people
Age UK — benefits, care, staying independent, and a friendly voice. Advice line: 0800 678 1602, free, 8am–7pm every day of the year.
💙 Someone to talk to
Samaritans — whatever you’re facing, any time of day or night. Call 116 123, free from any phone, 24 hours a day.
🚨 Scams and fraud
Report Fraud — the UK’s reporting centre for fraud and cybercrime: 0300 123 2040 or reportfraud.police.uk. Not sure a “computer support” call is genuine? Ring us first on 01202 775566 and we’ll tell you straight — no charge. Nobody legitimate minds being checked up on.
🏥 Health & urgent help
NHS 111 for urgent medical advice that isn’t an emergency · 999 when a life is at risk · 101 for the police when it isn’t urgent.
// AND THE COMPUTER SIDE? THAT’S US
Patient, jargon-free tech help — and plenty of it is free
Our Online Safety course and free tools and courses are open to everyone, no sign-up needed — community groups are welcome to share them. When you do need hands-on help, we come to you by appointment or connect remotely, we always ring before we connect, and you’ll deal with the same friendly faces each time. See patient help for retired users and accessible IT support.
Not sure who you need? Just ring us.
If it’s a computer thing, we’ll sort it. If it isn’t, we’ll point you to the right people on this page — that’s the whole idea.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM