Published 16 June 2026 · Home Users · by the 365 Techies team — Microsoft Partners & Dell specialists, looking after Dorset since 1995
Every phone is slightly different, but they all follow the same friendly pattern — and you usually only need your email address and password.
// ANDROID AND WINDOWS, NOT APPLE
We do not support email on iPhones or iPads. Apple does not allow our remote-support tool to take control of them (an Apple restriction), so we cannot fix it for you from here. On an iPhone or iPad, Apple’s own Mail help is the place to start.
Adding your account
Open the Mail app (or the Outlook app, which we often recommend) and choose Add account. Pick your email type — Outlook/Microsoft, Gmail, or ‘Other’ — then enter your email address and password. If your account uses two-factor authentication (and it should), approve the prompt on your other device.
Finishing up
Give it a moment to download your messages, then add a signature if you like. If it won’t connect, the password or account type is the usual culprit — or we’ll happily set it up for you as part of email support.
// SET IT UP WITH ME · STEP BY STEP
Set up email on your phone, one step at a time
The steps from this guide, one at a time. Tick each one off and it shows the next. Nothing here leaves your device.Last reviewed 29 September 2026
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01Open the Mail or Outlook app and choose Add account
Open the Mail app (or the Outlook app, which we often recommend) and choose Add account.
Found Add account? -
02Pick your email type
Pick your email type: Outlook/Microsoft, Gmail, or ‘Other’.
Picked it? -
03Enter your email address and password
Enter your email address and password. You usually only need those two.
Entered them? -
04Approve any two-factor security prompt
If your account uses two-factor authentication (and it should), approve the prompt on your other device.
Approved it, or no prompt came? -
05Wait for your messages to download, then add a signature if you like
Give it a moment to download your messages, then add a signature if you like.
Are your messages showing?
Set up{mins}. Nice work.
If your account did not ask for a second check, the two-factor guide linked in step 4 is worth ten minutes: it is what keeps a stolen password from becoming a stolen inbox.
Won’t connect? The password or account type is the usual culprit.
We happily set it up for you as part of email support: ring us and we do it together, over the phone or on a visit.
Setting up email on a phone - the steps (365techies.co.uk/how-to-set-up-email-on-your-phone/) 1. Open the Mail or Outlook app and choose Add account: Open the Mail app (or the Outlook app, which we often recommend) and choose Add account. 2. Pick your email type: Pick your email type: Outlook/Microsoft, Gmail, or ‘Other’. 3. Enter your email address and password: Enter your email address and password. You usually only need those two. 4. Approve any two-factor security prompt: If your account uses two-factor authentication (and it should), approve the prompt on your other device. 5. Wait for your messages to download, then add a signature if you like: Give it a moment to download your messages, then add a signature if you like. Stuck? 365 Techies email support: 01202 775566 - https://365techies.co.uk/email-support/Key points
- Open the Mail or Outlook app on your phone
- Choose Add account
- Pick your email type (Outlook, Gmail or Other)
- Enter your email address and password
- Approve any two-factor security prompt
- Wait for your messages to download
- Add a signature if you like
Prefer to let us handle it? Our monthly IT support plans include this and much more, from £18.25/month per computer — with a friendly techie on hand whenever you need one. Call 01202 775566 or view our plans.