Published 16 June 2026 · Home Users · by the 365 Techies team — Microsoft Partners & Dell specialists, looking after Dorset since 1995
There are two kinds of unwanted email: spam (annoying but harmless marketing) and scams (phishing that wants your money or passwords). The steps below tackle the junk — while keeping you safe from the dangerous stuff.
// WINDOWS PCS ONLY
We do not support email on Apple Macs, iPads or iPhones. Apple does not allow our remote-support tool to take control of an iPad or iPhone (an Apple restriction), and our remote support covers Windows PCs only. On an Apple device, Apple’s own Mail help is the place to start.
Train your inbox
Whenever junk arrives, mark it as Junk or Spam rather than just deleting it — that teaches the filter. Block senders who keep coming back, and set up a rule or filter to sort newsletters automatically. Over a few weeks your inbox gets noticeably quieter.
Unsubscribe — but carefully
It is fine to use the unsubscribe link on genuine senders you recognise. But never click unsubscribe (or any link) on an obvious scam — it just tells them your address is live. If something looks like a scam rather than marketing, see our guide to phishing and try the Spot the Scam quiz.
Key points
- Mark unwanted emails as Junk or Spam to train the filter
- Block senders who keep coming back
- Unsubscribe only from senders you genuinely recognise
- Create a rule or filter to auto-sort newsletters
- Never reply to, or click links in, obvious spam
- Use a separate email address for sign-ups and shopping
- Check your spam folder occasionally for genuine emails
Prefer to let us handle it? Our monthly IT support plans include this and much more, from £18.25/month per computer — with a friendly techie on hand whenever you need one. Call 01202 775566 or view our plans.