// HOW WE PRICE
How we price — and why cheapest isn’t always best
Good IT support should be easy to understand and easy to budget for. Here’s an honest look at what shapes the price — and why the cheapest quote often ends up costing more.
- ● No hidden fees
- ● No upselling
- ● Cancel anytime
// WHAT ACTUALLY DRIVES THE PRICE
No mystery, no surprises
A few simple things shape your monthly price. For the actual figures, see our pricing page.
How many devices & people
More computers and users to look after means a little more work — so pricing scales gently with what you actually have.
Home or business cover
Business cover adds things like Microsoft 365 management, security and backups, so it sits a little above home plans.
Whether you need Microsoft 365
Email and Microsoft 365 management can be included where you need it — or left out if you don’t.
Hardware & licences (quoted separately)
Any equipment or software is quoted up front and separately, so there are never surprises buried in your bill.
Our pricing philosophy
One predictable monthly fee, prevention rather than just repair, and you should always understand exactly what you’re paying for. No clever tricks, no upselling, no ‘sorry, that’s extra’ surprises.
Why the cheapest quote can cost more
It’s tempting to pick the lowest number — but cheap IT support often means missed security updates, backups that were never tested, and a bill for every little fix that quietly adds up. Worst of all, there’s usually no-one who actually knows you or your setup. Good support prevents the expensive emergencies in the first place. See our honest comparison of local vs the alternatives and how we work.
No surprises, ever
- Rolling monthly plans — cancel anytime, no lock-in.
- No call-out fee for remote help on a plan.
- No-fix-no-fee on diagnosis, and a 12-month warranty on repairs.
- Any one-off work is quoted and agreed before we start.
Want to see where you’d land? Try the plan finder or get a quick quote.
// GOOD QUESTIONS
Frequently asked
Why isn’t there a really cheap plan?
Because genuinely looking after your technology — preventing problems, testing backups, keeping security tight — takes real care. We’d rather do it properly at a fair, honest price than cut corners you’d pay for later.
Will you try to upsell me?
No. We recommend what’s right for you and nothing more. If you don’t need something, we’ll say so.
What might cost extra?
Hardware and software licences, and any one-off project work, are quoted separately and agreed up front — never slipped into your bill as a surprise.
Can I really cancel anytime?
Yes — every plan is rolling and cancel-anytime. We want you to stay because you’re happy, not because you’re tied in.
See exactly what you’d pay
Clear, honest pricing with no hidden fees. Find your plan, or get a no-obligation quote in under a minute.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM