How much does IT support cost?

What we charge

These are the prices our customers pay. We’re not VAT registered, so there’s no VAT to add.

• Home support: £18.25 a month per computer. A full service every 6 weeks, remote help, and a loyalty discount on any fault work. Microsoft 365 for home users is £4.85 a month per person. Home plans
• Business support: from £24.38 a month per computer, with remote fixes included. On-site visits, parts and new set-ups are quoted before we start. Business plans
• Business Care: £37 per person a month for support plus a Microsoft 365 Business Standard licence, or Business Care Plus at £48 with Business Premium, Microsoft 365 backup and staff security training. Microsoft 365 comes with our support, not on its own. The bundles
• One-off remote fixes: from £20, priced on the job and agreed before any chargeable work. A full Windows reinstall with your files backed up and put back takes about four hours and is £149. Remote support
• Security and backup software, per month: Malwarebytes £2.50 for a home computer, ThreatDown business antivirus £4.50 per computer, the Keeper password manager £3.50 per person, computer backup £12.00. Security prices

Per computer or per person?

Most managed IT companies price per person (they say “per user”). We price per computer. If three people share two computers, you pay for two. If one person has a desktop and a laptop, per person can come out cheaper — ask us and we’ll work it out both ways for you.

Check whether the price includes VAT

Many IT companies show prices plus VAT. If your business is VAT registered you can claim that back, so compare prices before VAT. If you’re not VAT registered — plenty of sole traders, charities and small firms aren’t — the VAT is a real cost: £35 plus VAT is £42. Our prices have no VAT on top.

What affects the cost of IT support?

• Whether you’re a home user or a business, and how many devices and people you have.
• Whether you choose a monthly plan or pay per problem.
• The level of cover — from basic help to fully managed security, backups and Microsoft 365.
• Whether fixes are included in the monthly price, or charged on top.
• Whether support is remote (usually cheaper and faster) or on-site.

Watch for the costs that aren’t in the headline price

Ask what is not included: call-out fees, out-of-hours charges, project work such as new computers or an office move, Microsoft 365 licences, and long contracts that are hard to leave. We publish our prices, keep plans rolling month to month, and agree any extra cost with you before the work starts.

Before you ask anyone for a quote

Any IT company, us included, can quote faster and more fairly when you can answer five things. Jot them down first:

1. How many devices? The computers, laptops, tablets and phones you would want covered.
2. How many people? Just you, the family, or a team.
3. What do you rely on most? Email, Microsoft 365, accounts software, a website.
4. What do you spend on IT now? Roughly, per month or per year, on repairs, software and support.
5. What is your biggest worry? Losing data, scams, slow computers, downtime.

Two more worth knowing: whether you have working, tested backups, and whether you are tied into a contract now and when it ends.

Monthly support or pay per fix?

Paying per problem feels cheaper until something goes wrong — then a single emergency repair can cost more than months of cover. Monthly support spreads the cost, catches problems early and includes maintenance, which usually works out cheaper and far less stressful overall.