// FOR OPTICIANS
IT support for opticians & eyecare practices
Specialist IT support for opticians and optometry practices across Bournemouth, Poole and Dorset — keeping your practice-management software, OCT and imaging kit, GOS claims and patient records fast, connected and secure, so the clinic runs on time. Rated 4.9 on Google.
- ● PMS & imaging kit
- ● GOS claims uptime
- ● Secure patient records
An optical practice is a clinic and a shop at once — and almost all of it runs through your IT. Your practice-management system holds every patient’s record, recall and dispense; your test room links to OCT scanners, fundus cameras and visual field analysers; and your front desk depends on GOS claims, card payments and the diary all talking to each other. When one link drops, the pre-screen queue backs up, a sight test can’t be recorded, and patients are left waiting in the chair.
We keep the whole chain reliable — the PCs and network behind your software, the connection to your imaging devices, and the security around sensitive patient data — with priority help the moment something goes wrong, and an honest, plain-English approach (no jargon, no upselling kit you don’t need).
// THE IT HEADACHES WE TAKE AWAY
Built around how you really work
PMS slowdowns stall the clinic
When your practice-management system (Optix, Ocuco, See2020, Acuitas or similar) crawls or freezes, recalls, dispensing and the appointment diary all grind to a halt. We keep the PCs, server and network it runs on quick and stable — we support it as the software you use, not as a reseller.
OCT & imaging kit losing connection
OCT scanners, retinal/fundus cameras, visual field analysers and topographers must push images straight into the patient record. We set up reliable, segmented networking so test-room devices stay connected and scans aren’t lost or stranded on a single PC.
GOS claims & payments going down
If your internet, PMS or card terminal drops, NHS GOS claims and patient payments stall at the till. We harden your connection and add failover options so the front desk keeps taking sight tests and dispensing without a scramble.
Patient records you must protect
Optical records include clinical history and prescriptions — special-category health data under UK GDPR. We apply encryption, multi-factor login, access controls and monitoring so only the right staff reach the right records, supporting your data-protection duties.
One lost backup could be a disaster
Losing years of patient records, scans and recall data would be catastrophic for an eyecare practice. We run verified, tested backups of your PMS data and images — and check they actually restore, not just that they ran.
Branches & locums that can’t share
Multi-branch practices need every site seeing the same diary and records, and visiting locums or domiciliary staff need safe, quick access. We join your sites securely and set up controlled remote access so everyone works from one accurate picture.
// WHAT WE LOOK AFTER
Your whole IT, handled
From the everyday to the business-critical, we keep your technology working so you can get on with the job — with a real local person on the end of the phone whenever you need one.
- Support for your practice-management system (Optix, Ocuco, See2020, Acuitas and similar) — keeping the PCs, server and network behind it fast and reliable
- Networking your test-room kit — OCT, fundus/retinal cameras, visual field analysers and auto-refractors — so images flow straight into patient records
- Resilient internet and till setup so GOS claims, card payments and the diary keep working
- Security for special-category patient data: encryption, MFA, access controls, monitoring and patched devices
- Verified, restore-tested backups of patient records, prescriptions and imaging
- Microsoft 365, practice email, shared diaries and recall communications kept running
- Secure links between branches and controlled remote access for locums and domiciliary visits
// WHY CHOOSE 365 TECHIES
A local team you can actually reach
- A local Dorset family firm since 1995 — we come to your Bournemouth, Poole or wider Dorset practice, not a faceless call centre
- We speak plain English and explain things to your reception team and clinicians, never blinding you with jargon
- Honest advice — we won’t sell you kit you don’t need, and we tell you straight when something can wait
- Priority remote support during opening hours, with on-site help across Dorset when the test room can’t wait
We support businesses of every kind across Dorset — see our business support plans.
// GOOD QUESTIONS
Frequently asked
Do you support optical practice-management software like Optix, Ocuco or Acuitas?
Yes — we keep the PCs, server, network and internet your practice-management and clinical software depend on fast and reliable, and we liaise with your software vendor when needed. We support these systems as the software you use day to day, not as a partner or reseller.
Can you connect our OCT, fundus camera and visual field analyser to our records?
Yes — we set up reliable, properly segmented networking so your OCT scanner, retinal/fundus camera, visual field analyser, topographer and auto-refractor stay connected and push images straight into the patient record, rather than being stuck on one machine.
Is our patient data secure and GDPR-compliant?
Optical records are special-category health data under UK GDPR, so they carry strict protection requirements. We apply encryption, multi-factor login, role-based access, security monitoring and verified backups to keep them safe — supporting your obligations. The compliance responsibility stays with the practice; we provide the technical safeguards behind it.
What happens to GOS claims and payments if our internet or system goes down?
We focus on keeping you running — hardening your broadband, adding failover options where it makes sense, and giving you priority support so NHS GOS claims, card payments and the appointment diary are back up fast and the front desk isn’t left stranded.
Can you support more than one branch and our visiting locums?
Yes — we securely link multiple sites so every branch sees the same diary and records, and set up controlled, secure remote access so locums and domiciliary staff can work safely from one accurate, up-to-date picture.
Let’s keep your practice running
Join the Dorset practices who never worry about their IT. Pick a plan or have a no-pressure chat about your eyecare setup.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM