// FREE KEYBOARD AND MOUSE TEST

Free keyboard test: which keys work?

Click the keyboard below, then press each key on yours. Every key that works lights up, so the ones that don’t stand out straight away. There’s a mouse test too. Nothing you type is kept or sent anywhere. Rated 4.9 on Google.

Start the test Call 01202 775566

● Free, nothing to install
● UK keyboard layout
● Mouse test included

By the 365 Techies team · Reviewed 12 October 2026

/01 — THE TEST

Test your keyboard: press every key

Click the keyboard picture so it has a green outline, then press each key on your keyboard in turn. Keys turn green once they’ve worked, so any key still grey at the end didn’t reach the computer. No number pad on your keyboard? Untick Number pad. On a tablet it tests a keyboard plugged in or connected by Bluetooth; the on-screen keyboard can’t be tested.

Last key–

0 of 0 keys have worked

Click here, then press each key

Not pressed yetWorkedPressed nowHeld down Number pad

Mouse test

Click, right-click, roll the wheel and press any side buttons in this box.

Left buttonWheel clickRight buttonWheel upWheel downBack side buttonForward side buttonDouble-click here

Nothing you type is kept or sent anywhere: the page only notes which keys worked, until you close it. To stop testing, click outside the keyboard picture, or press Esc three times.

// FIX IT WITH ME · STEP BY STEP

Get a dead key working, step by step

The steps from this guide, one at a time, in the order that fixes the most cases fastest. Tell it what happened and it shows the next step. Nothing here leaves your device.Last reviewed 12 October 2026

Checking which Windows you have…STEP 1 OF 9

01Restart the computer

Restart the computer. Use Restart, not Shut down, so Windows starts afresh. Full detail in the guide below ↓
Does the key work now?
02Check Sticky Keys and Filter Keys

Check Sticky Keys and Filter Keys. If keys need holding down, or Shift seems stuck, a setting has switched on by accident: see how to turn off Sticky Keys. Full detail in the guide below ↓
Does the key work now?
03Keys type the wrong symbols?

Keys type the wrong symbols? If @ and “ are swapped, the keyboard is set to US English, not the keyboard. The same page shows how to put it back to United Kingdom. Full detail in the guide below ↓
Does the key work now?
04Wireless keyboard

Wireless keyboard: new batteries first, then plug its receiver into another USB port, or remove and pair it again in Bluetooth settings. Full detail in the guide below ↓
Does the key work now?
05Wired keyboard

Wired keyboard: try another USB port, and another keyboard if you have one. Full detail in the guide below ↓
Does the key work now?
06Crumbs and dust

Crumbs and dust: switch off, turn the keyboard upside down and tap it gently, or use a can of compressed air between the keys. Full detail in the guide below ↓
Does the key work now?
07Something spilled on it

Something spilled on it: switch off and unplug straight away, turn it upside down to drain, and don’t dry it with heat. On a laptop, leave it off and get it checked: sticky drinks keep doing damage. Full detail in the guide below ↓
Does the key work now?
08Laptop keys not working?

Laptop keys not working? Plug in a USB keyboard. If that works, the laptop’s own keyboard is faulty and needs replacing. Full detail in the guide below ↓
Does the key work now?
09Reinstall the keyboard driver

Reinstall the keyboard driver: right-click Start, choose Device Manager, open Keyboards, right-click your keyboard, choose Uninstall device, then restart. Windows puts it back by itself. Full detail in the guide below ↓
Does the key work now?

Rather have it done for you? Remote help from £20, or in person across Bournemouth, Christchurch, Poole, Ringwood and the New Forest, with no call-out fee.

At a glance

How to use it	Click the keyboard picture, then press every key. Keys that work turn green.
A key turns orange	It’s being held down. If you aren’t pressing it, it may be stuck.
Fn never lights up	Normal: the Fn key doesn’t send anything to the computer.
Private	Nothing you type is kept or sent anywhere.
Mouse	Left, right and wheel clicks, the wheel and side buttons, and it spots a mouse that double-clicks by itself.
Laptop keys dead, USB keyboard fine	Then the laptop’s own keyboard is faulty. We can replace it.

/02 — KEYS THAT WON’T LIGHT UP

Some keys won’t light up, and that’s normal

Fn: the keyboard handles it itself and never tells the computer, so it never lights up on any test.
The Windows key: Windows opens the Start menu. It should light up first; click the keyboard picture again afterwards.
Print Screen: Windows 11 opens the Snipping Tool instead, so the key may only light up as you let go.
F1 to F12 on a laptop: many laptops make them change the volume or brightness first. Those show under Other keys. Hold Fn and press the F key to test the F key itself.
Alt Gr: Windows reports it as Ctrl and Alt together, so the left Ctrl lights up too.
Ctrl + W and Alt + F4: the browser or Windows act on these before any web page sees them, and they close the page. Test Ctrl, W, Alt and F4 one at a time.

/03 — A KEY DOESN’T WORK

A key doesn’t work: what to try

Restart the computer. Use Restart, not Shut down, so Windows starts afresh.
Check Sticky Keys and Filter Keys. If keys need holding down, or Shift seems stuck, a setting has switched on by accident: see how to turn off Sticky Keys.
Keys type the wrong symbols? If @ and “ are swapped, the keyboard is set to US English, not the keyboard. The same page shows how to put it back to United Kingdom.
Wireless keyboard: new batteries first, then plug its receiver into another USB port, or remove and pair it again in Bluetooth settings.
Wired keyboard: try another USB port, and another keyboard if you have one.
Crumbs and dust: switch off, turn the keyboard upside down and tap it gently, or use a can of compressed air between the keys.
Something spilled on it: switch off and unplug straight away, turn it upside down to drain, and don’t dry it with heat. On a laptop, leave it off and get it checked: sticky drinks keep doing damage.
Laptop keys not working? Plug in a USB keyboard. If that works, the laptop’s own keyboard is faulty and needs replacing.
Reinstall the keyboard driver: right-click Start, choose Device Manager, open Keyboards, right-click your keyboard, choose Uninstall device, then restart. Windows puts it back by itself.

/04 — THE MOUSE

Mouse double-clicking, or not clicking?

It double-clicks when you click once: the switch inside is wearing out. The mouse test above spots it. A new mouse is the cure; they’re cheap.
Double-clicks don’t register: the double-click speed may be set too fast. On Windows 11: Settings, Bluetooth & devices, Mouse, Additional mouse settings, then the double-click speed slider on the Buttons tab.
The pointer jumps or stops: new batteries, the receiver in a USB port near the mouse, and a plain non-shiny surface or a mouse mat.
A laptop touchpad stopped working: it may have been switched off with a key (look for a touchpad picture on one of the F keys), or in Settings, Bluetooth & devices, Touchpad.

/05 — LAPTOP KEYBOARD REPAIR

Laptop keyboard faulty? We can replace it

If a USB keyboard works but the laptop’s own keys don’t, the laptop keyboard needs replacing. We collect laptops free across Bournemouth, Christchurch, Poole and Dorset, tell you the price before any work, fit the new keyboard and bring it back. Older laptop? Our repair or replace advisor helps you decide whether it’s worth it.

/06 — WHEN TO CALL US

When to call us

Still not right? Ring 01202 775566 or text 07520 615332, Monday to Friday, 9 to 5. With your permission we connect to your Windows PC and sort software problems while you watch: usually the same day, remote help from £20, and no fix, no fee. If it’s the keyboard itself, we collect the laptop free across Bournemouth, Christchurch, Poole and Dorset, tell you the price before any work, repair it and bring it back.

FAMILY-RUN SINCE 1995 · ★ 4.9 ON GOOGLE · 200+ COMPUTERS UNDER OUR CARE · NO FIX, NO FEE · SAME-DAY REMOTE SUPPORT

// GOOD QUESTIONS

Frequently asked

Does the keyboard test record what I type?

No. It only notes which keys have worked, and only until you close the page. Nothing is kept or sent anywhere.

Why doesn’t the Fn key light up?

The keyboard handles Fn itself and never tells the computer, so no keyboard test can see it. That’s normal.

Why did the page close when I pressed some keys?

Ctrl + W and Alt + F4 are taken by the browser or Windows before any web page sees them, and they close the page. Test those keys one at a time.

How do I test a laptop keyboard?

The same way: click the keyboard picture and press each key. Untick Number pad if your laptop doesn’t have one. If some keys don’t work, plug in a USB keyboard: if that works, the laptop’s own keyboard is faulty.

Why do some keys type the wrong symbol?

Usually the keyboard is set to US English instead of United Kingdom, which swaps @ and “ among others. See how to put the keyboard back to United Kingdom.

Why does my mouse double-click when I click once?

The switch under the button is wearing out. The mouse test on this page spots it. A new mouse is the cure.

Can you fix a laptop keyboard?

Yes. We collect the laptop free across Bournemouth, Christchurch, Poole and Dorset, tell you the price before any work, replace the keyboard and bring it back.

// Still stuck?

A key still not working?

We sort software problems remotely while you watch, and replace faulty laptop keyboards, with the price agreed first. Call 01202 775566 or text 07520 615332.

We’ll fix it with you

Checking the problem is free
Fixes from £20, agreed before we start
We phone first, and you watch every step

Start the test

Stop it happening again

A full service every six weeks, written up
Every program kept up to date
Unlimited remote help when you need it

Plans from £18.25 a month per computer · cancel any time

See plans & prices Or get our free app

Mon–Fri 9–5 · family-run since 1995 · rated 4.9 on GoogleCall 01202 775566 →