// FULLY MANAGED IT
Managed IT support, done for you
Managed IT support means your computers, security, updates and backups are quietly looked after for you all year round — not just fixed when they break. One Dorset family team monitors, maintains and protects your Windows and Android tech, so you can get on with your day. Family-run since 1995. Rated 4.9 on Google.
- ● Proactive, not reactive
- ● Windows & Android
- ● Family-run since 1995
Managed IT support is the modern alternative to waiting for something to go wrong. Instead of paying a stranger to firefight each time a computer plays up, you hand the whole job to one team who look after your technology continuously — keeping it updated, secure, backed up and running, and stepping in fast on the rare occasion something does break. It is what people often mean by an “MSP” (managed service provider), explained in plain English.
At 365 Techies we have done exactly this for Dorset homes and small businesses since 1995. We manage your Windows computers and Android devices, your email and Microsoft 365, your security and your backups — as a single, joined-up service from people who get to know your setup. This page explains what managed IT support actually includes, how the “management” part works behind the scenes, and how to tell if it is right for you. Prefer it framed as an outsourced IT department, or want it with no lock-in contract? Those are covered too.
// WHAT WE COVER
Managed IT Support that just works
Proactive monitoring
We keep an eye on your computers’ health — disk space, security status, failed updates and warning signs — so small issues are caught and dealt with before they become a bad day.
Security, managed for you
Antivirus, web protection, Windows updates and patching are kept current and checked, not left to chance. And there is always a real human to ask ‘is this email safe?’
Regular maintenance
A full computer service every six weeks — clean-up, updates and health checks — keeps your devices fast and reliable instead of slowly grinding to a halt.
Backups verified
Your backups are set up and actually checked, so the day you need them they work. We can even text you a reminder when it’s time to plug in your backup drive.
The same team, every time
You deal with the same familiar faces who already know how you like things set up — no call centre, no starting from scratch, no being passed around.
One number for everything
Computers, printers, Wi-Fi, email, Microsoft 365, a new starter, a dodgy text message — one friendly point of contact handles the lot, so you’re never left wondering who to ring.
// HOW IT WORKS
Simple, honest, sorted
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01
We get to know your setup
We start with a friendly chat and a look at your computers, devices and how you work. No jargon, no pressure — just understanding what you rely on so nothing falls through the cracks.
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02
We take it off your plate
We set up monitoring, security and backups, then quietly keep everything updated and healthy in the background. You get on with your day; we handle the upkeep.
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03
We’re here when you need us
Stuck, worried about a scam, or something stopped working? Message or call and we help — usually remotely within minutes during opening hours, on-site across Dorset when needed.
// THE DETAIL
What we’ll do for you
Friendly, plain-English help from a real local team — no jargon, no pressure, and a clear quote before any chargeable work.
- Proactive monitoring of computer health, security status and updates
- Patching and Windows updates kept current and checked, not skipped
- Antivirus, web protection and plain-English ‘is this safe?’ advice
- Verified backups so your files are recoverable when it matters
- Microsoft 365, email and account management looked after for you
- A full preventative computer service every six weeks
Related: Monthly IT Support · Business Plans · Remote Support
// GOOD QUESTIONS
Frequently asked
What is managed IT support?
Managed IT support is an ongoing service where one team looks after your technology continuously — monitoring it, keeping it updated and secure, verifying backups and providing help whenever you need it — rather than only fixing things after they break. It’s sometimes called an MSP or managed service provider. The aim is to prevent problems, not just react to them.
How is managed IT support different from monthly IT support?
They’re really two sides of the same thing. ‘Managed’ describes the proactive, looked-after-for-you approach; ‘monthly’ describes how you pay for it — one predictable fee, cancel anytime. Our managed support is delivered through simple monthly plans. You can see the costs on our monthly IT support and plan pages.
How is it different from break-fix (pay per repair)?
With break-fix you only pay when something goes wrong, and nothing is being done to prevent the next problem. Managed support includes the quiet work that stops problems happening — monitoring, maintenance, security and backups — with the same team who know your setup. We’ve written a clear side-by-side comparison if you’d like to weigh them up.
Do you manage Apple Macs or iPhones?
No — we specialise in Windows computers and Android devices, and we’d rather be genuinely excellent at those than spread thin. If your setup is mostly Windows and Android, you’re exactly who we look after; if you’re mainly Apple, we’ll honestly say we’re not the right fit.
Is there a long contract?
No. Our managed support runs on simple monthly plans with no lock-in — you stay because it’s working, not because you’re tied in. Pricing is per computer; tell us your setup and we’ll give you a clear quote, or pick a plan straight away.
Hand your IT to a team who’ll actually look after it
Get proactive, fully managed IT support from a Dorset family firm who’ve done this since 1995 — monitoring, security and backups quietly handled, with friendly help one message away. Tell us your setup for a clear, no-pressure quote.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM