// THE TEAM
Meet the team
The people behind 365 Techies: a small family-run team that has looked after Dorset’s computers since 1995, and still answers its own phone.
Rated 4.9 on GoogleFamily-run since 1995 · real people, no call centreA small family team, since 1995
365 Techies has been a family-run business since 1995. There is no call centre and no script: when you ring 01202 775566 you reach one of the same few people who looked after you last time, who knows how your computer is set up and what you use it for. Many of our customers have been with us for fifteen or twenty years, and some since the dial-up days.
We look after homes, families, retired and disabled people, sole traders and small businesses across Dorset, and remotely across the UK and Europe. Windows PCs and Android are what we specialise in; we don’t support Apple Macs, iPads or iPhones.
What you can expect from us
Plain English, patience, and no such thing as a silly question. We explain what is wrong and what we are going to do about it before we do it. Before any remote session or a full service we ring you first, so you are never surprised by someone connecting to your computer; if we are coming out to you, we ring on the way with a time. If your backup is due, we can remind you by text to plug the drive in.
Every monthly plan includes a full service every six weeks, done remotely, which is how we come to know each customer’s setup so well: we see the same computers every six weeks, year after year, and we notice when something is not right before you do.
Where to find us
We are based at the Kinson Community Centre in Bournemouth, where we run our classes and occasional open days and meet customers by appointment. We are not a walk-in shop: most support is done remotely, we come to you for anything hands-on, repairs are collected free locally, and if you are choosing a Dell we bring it to your home or business so you can try it before you decide.
Want to put faces to names? We’re happy to introduce the team — just get in touch.
// HOW WE LOOK AFTER YOU
How we work, on every job
We call before we connect
Before any remote session or full computer service, we phone you first to check you’re ready — we never connect out of the blue.
We call when we’re on our way
For home and business visits we phone ahead to say we’re on our way and give you an estimated arrival time — so you know exactly when to expect us.
Backup reminders by text
We set your backup to run daily, weekly or monthly, whichever suits you. If you’d like, we’ll text you a reminder to plug your backup drive in, timed to when it runs.
The same friendly faces
Because we’re a family team, you deal with people who get to know you. We remember how you like your computer set up, especially as we service it every six weeks.
// WHAT WE ARE QUALIFIED IN
Microsoft since 1995, Dell since 2001
Microsoft Partner
A verified Microsoft partner: 365 Techies Limited passed Microsoft Partner Center’s business verification in August 2026. We have supported Microsoft Office since 1995, when it arrived on floppy disks.
Microsoft Office Specialist teachers
Certified Microsoft Office Specialists on the team, qualified when the programme was still called Microsoft Office User Specialist, and ECDL-certified with the British Computer Society.
Dell reseller since 2001
Supplying new and tested refurbished business-grade Dell for over two decades, set up and supported by us. Repairs we handle independently.
Malwarebytes Partner
An official Malwarebytes Partner. The protection included on our support plans is the one we manage every day.
Ten years teaching IT
From 1998 to 2008 we ran the Dorset Microsoft Education Resource Centre in Winton and taught IT and Microsoft Office at Bournemouth & Poole College, Bournemouth School for Girls and Moyles Court School.
Authorised testing centre
Our Winton centre was an IC3 authorised testing centre (2003), a Microsoft Office Specialist authorised testing centre (2004) and a Certiport approved testing centre (2006). The plaques are on our About page and the full list on our accreditations page.
// WHERE WE HAVE BEEN
The same team, four addresses
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01
1995: a family business begins
Home and small-business computer support in Bournemouth, back when Windows 95 was new and email came down a phone line. Some of the customers from those years are still with us.
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02
1998 to 2008: the training centre
We built and ran the Dorset Microsoft Education Resource Centre in Winton on a network we designed ourselves, and were the IT support partner for Mercedes-Benz Pentagon across the south coast. Supporting so many garages is why we started doing remote support in 2001, and why we still do it every day.
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03
2008 to 2017: the Moordown shop
A busy computer sales, service and support centre in Moordown, Winton: a wall of refurbished Dell laptops, a bench of PCs, and the same phone number we answer today.
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04
2017 to today: Kinson Community Centre
Our base for classes, open days and meetings by appointment. Most support is now remote, we come to you for anything hands-on, and repairs are collected free locally.
// GOOGLE REVIEWS
Rated 4.9 on Google
RATED 4.9 ON GOOGLE
★★★★★
“A friendly team, there to help when needed. Nice to know that our laptops are being regularly checked for updates and kept virus free. Worth the monthly fee.”
★★★★★
“After a quick phone call they log in to my computer and quickly sort me out. It’s good to know who you can trust and rely on these days. A very fair company indeed.”
★★★★★
“These guys look after my IT requirements at reasonable cost. They are less patronising than most and explain things in plain English, rather than gobbledygook.”
★★★★★
“They were very obliging and booked me in for a remote session later that morning. Whatever it was they put their finger on it and sorted it out. Great service.”
★★★★★
“This lovely, friendly family firm are very approachable, dependable and professional. I thank them for going the “extra mile” for me!”
★★★★★
“I have benefited from the help of the guys at 365 for most of twenty years. They have helped me on so many occasions I can not remember! Their monthly remote checks… 365 offer a fully inclusive service. Thank you.”
// GOOD QUESTIONS
Frequently asked
Will I speak to the same person each time?
Yes. We are a small family team, so you deal with the same few people year after year, and we remember how you like your computer set up.
Is there a call centre?
No. You ring 01202 775566 and reach us directly, Monday to Friday, 9am to 5pm. Outside those hours, email help@365techies.co.uk and we reply when we open.
Can I meet you in person?
Yes, by appointment at the Kinson Community Centre, or we come to you. We are not a walk-in shop, so please ring first rather than turning up: we are often out with customers.
Do you support Apple Macs, iPads and iPhones?
No. Our remote support covers Windows PCs, and we specialise in Windows and Android. We don’t support Apple Macs, iPads or iPhones.
Talk to a real techie
Friendly, expert help from a team that’s been here since 1995.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM