// OUR PROMISE
Our guarantees
The promises we make to every 365 Techies customer — clear, honest and built on three decades of looking after Dorset homes and businesses.
- ● No contracts
- ● Clear pricing
- ● Cancel anytime
// WHAT YOU CAN COUNT ON
Promises we keep
Same-day response
We respond the same day — and for remote help it’s usually within minutes during opening hours. Subscribers always jump the queue.
Clear, honest pricing
Fixed monthly prices shown up front, from £18.25/month per computer. No hidden fees, no surprise bills.
No contracts
Every plan is rolling and cancel-anytime. Stay because you want to, not because you’re locked in.
Plain English, always
We explain what’s wrong and how we’ll fix it — patiently, and never make you feel silly.
Secure by default
Encrypted remote support, protection and verified backups built into everything we do.
Genuine care
A family business since 1995 — many customers have been with us for over a decade.
No-fix-no-fee
If we can’t fix your device, you don’t pay for the diagnosis. Simple as that.
12-month repair warranty
Every repair is backed by a full 12-month warranty for your peace of mind.
5-year guarantee on Dell computers
Every refurbished Dell laptop and desktop we supply carries our own 5-year guarantee for as long as you are on a 365 support plan — on top of any remaining Dell warranty and your Consumer Rights Act protection as a UK buyer.
Windows & Android specialists
We focus on Windows PCs and Android — the platforms most Dorset homes and businesses actually run — so you get deep, focused expertise, not a jack-of-all-trades.
// HOW WE LOOK AFTER YOU
The little things, every time
We call before we connect
Before any remote session or full computer service, we phone you first to check you’re ready — we never connect out of the blue.
We call when we’re on our way
For home and business visits we phone ahead to say we’re on our way and give you an estimated arrival time — so you know exactly when to expect us.
The same friendly faces
Because we’re a family team, you deal with people who get to know you. We remember how you like your computer set up, especially as we service it every six weeks.
Backed by three decades
We’ve been looking after Dorset homes and businesses since 1995. These guarantees aren’t marketing — they’re simply how we’ve always worked, and why our customers stay with us for years.
If something isn’t right, tell us and we’ll put it right. That’s our promise.
Experience the difference
Join the Dorset homes and businesses who never worry about IT.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM