// PRINTERS
Printer support
Get your printer working — Wi-Fi printing, offline errors, driver installs, scanning and network printing for homes and businesses across Dorset.
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Rated 4.9 on GoogleWi-Fi printing · Offline fixesHow we help
- 1995a family business since
- 6 weeksbetween full services on every plan
- £0call-out fee for remote help
- 4.9★average rating on Google
/01 — FOR YOU
Make peace with your printer
Printers have a special talent for failing right when you need them. ‘Offline’ errors, dropped Wi-Fi connections and missing drivers are everyday frustrations we fix all the time.
We get your printer and scanner working reliably across every device in the home or office — and keep them that way. Two problems we cover in detail: the printer says your WiFi password is incorrect and the printer won’t connect to mesh WiFi.
- Printer setup
- Wi-Fi printing
- Printer offline fixes
- Driver installation
- Scanning setup
- Ink & toner advice
- Network printing
- Multi-device printing
/02 — HOME & BUSINESS
Printing that just works
Printers at home
Get every device in the house printing and scanning reliably — no more ‘offline’ errors or dropped Wi-Fi connections.
- Wi-Fi printing on all devices
- Offline errors fixed
- Scanning set up
- Ink & toner advice
Office printers
Shared and networked office printers set up, secured and kept working — scan-to-email, scan-to-folder and reliable printing for the whole team.
- Networked & shared printers
- Scan-to-email & folder
- Reliable office printing
- Fast remote fixes
/03 — HOW IT WORKS
Back to printing in no time
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01
We diagnose
We find why your printer’s playing up — Wi-Fi, drivers or settings.
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02
We fix & connect
We get it printing and scanning on every device, reliably.
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03
We keep it going
We’re one message away if it ever drops offline again.
// FIX IT YOURSELF FIRST
What is the printer doing? Pick the closest, and fix it with the step-by-step on that page
What customers say
Rated 4.9 on Google
★★★★★
“Steve and David have been looking after our Tech for years and I would highly recommend their services as they really are exceptional. Knowing they are always available allows us to focus on running our business and not worrying about our computers. Thanks so much for always going that extra mile!”
★★★★★
“Have used 365 for years now. Always there if there is an issue, which is dealt with swiftly”
// FREE WITH EVERY PLAN · UPDATES ITSELF
365 PC Manager, on your PC
Our own free Windows app — digitally signed in our name — shows your PC’s health in plain English: drive condition, memory, protection, backup, Windows updates, risky programs and network settings, and an honest verdict. Anyone can use it, and we think every Windows PC should have it. On a plan it does more: it keeps your computer up to date and secure.
At every service we run a real broadband speed test from your machine and keep it with your record. Next visit, we can see whether your line has quietly got worse. No other local IT firm we can find will even show you your broadband speed — let alone track it visit to visit.
On a plan, every six-weekly service updates every program on the computer, not just Windows and Office — an out-of-date program is the back door criminals now hunt for with AI — checks your network’s safety, and ends with a written Service Report: what we did, how the machine scored, and anything worth planning. It is emailed to you, saved in your portal and left on your Desktop. And we keep an eye on the machines we look after between visits, so problems get caught before they bite. We can’t find another IT support company in Dorset that gives its customers an app of its own.
- Free forever, no sign-up, uninstall any time
- Every program kept up to date, not just Windows
- Your network’s safety checked at every service
- Broadband speed measured at every visit
- Every written Service Report in one place
- Your next visit — move or cancel it yourself
- Optional: let us run safe maintenance remotely
- No fake errors, no scare tactics, ever
// GOOD QUESTIONS
Frequently asked
Why does my printer keep going offline?
Usually Wi-Fi, driver or settings issues — we diagnose and fix it remotely so it stays online.
Can you set up wireless printing?
Yes — we connect your printer to Wi-Fi and set up printing and scanning on all your devices.
Do you support office network printers?
Yes, we set up and troubleshoot shared and networked printers for businesses.
Why won’t my printer connect to Wi-Fi?
Usually it has lost the saved network, is on the wrong band (5GHz vs 2.4GHz), or needs its driver reinstalling. We’ll reconnect it and set up printing and scanning on all your devices — often remotely.
My printer won’t connect to my BT Smart Hub — can you help?
Yes — BT’s hubs have a couple of quirks (Smart Setup and the combined Wi-Fi bands) that confuse a lot of printers. Our BT Smart Hub printer guide walks through the fix, or we’ll do it for you remotely.
Let’s sort your IT
Join the Dorset homes and businesses who never worry about technology. Pick a plan or say hello.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM