UK-wide remote IT support, in minutes

Yes — we’re based in Dorset, but remote support isn’t limited by distance. We help homes and businesses anywhere in the UK over a secure, encrypted Splashtop SOS connection, and we can often fix the problem without a visit. For hands-on hardware work we also visit on-site — see our IT support across Dorset for every town we cover.

Yes. Sessions run over Splashtop SOS — an encrypted, industry-standard remote support tool. You watch everything on screen and access ends the moment the session is over.

Most things: email problems, software issues, Microsoft 365, slow computers, printer setup and Windows updates. Even a scare like OneDrive files that have vanished, and general troubleshooting for home and business users.

Most remote sessions start within minutes during opening hours (Mon–Fri, 9am–5pm). Subscribers always jump the queue.

Remote fix jobs are priced on difficulty and the time they take, starting from £20. A senior techie connects first to confirm what’s needed and agrees the price with you before any chargeable work. Every pay-as-you-go job also includes 30 days’ follow-up remote support and a health check at 30 days. As an example, a full Windows clean install with all your data backed up and restored (about 4 hours) is £149. On a monthly plan your computer is kept maintained and running, with priority support included and any fault work discounted — our customer loyalty promise. On a business plan, remote fixes are included.

No — we always phone you first to say we’re ready and to check you’re ready before we connect. We never connect out of the blue, and a session can only start when you open our support tool and read us its code.

Only when you trust them and you started it. A genuine session (like ours over Splashtop SOS) only begins when you click a link you asked for, and we always phone first to check you’re ready. If someone rings out of the blue claiming to be Microsoft, BT or your bank and asks for remote access, hang up — that’s a scam. See our Spot the Scam guide.

Some jobs need hands-on work — a failing drive, a cracked screen or a machine that won’t power on. If so, we’ll either collect your computer or laptop or come to you on-site, and either way you’re quoted for the work before we start. For an on-site call-out we arrange the day and time with you first and phone ahead with an ETA — we never just turn up. We cover Bournemouth, Christchurch, Poole and across Dorset.