01202 775566 Book SOS REMOTE SUPPORT

// REMOTE SUPPORT

Start remote support

Need help right now? A senior techie connects securely to your computer and fixes the problem while you watch — usually in minutes. New to us? Checking the problem is free — we’ll then give you a realistic quote and agree it with you before any fix, so you always know what’s happening and what it costs.

Download Splashtop SOS Call 01202 775566
Rated 4.9 on GoogleFamily-run since 1995 · real people, no call centre

By the 365 Techies team · Reviewed 6 October 2026

// HOW IT WORKS

Connected in three steps

  1. 01

    Download Splashtop SOS

    Click the button below — a small program downloads and nothing installs permanently. When it finishes, open it from your Downloads. If Windows asks ‘Do you want to allow…?’, either answer is fine — the tool opens all the same.

  2. 02

    Call us

    Ring 01202 775566 and read us the 9-digit code the tool shows you. We can’t connect without it — that code is your permission.

  3. 03

    We connect & fix it

    A senior techie joins your screen securely and you watch everything we do. New to us? We first confirm what’s needed and agree the cost with you before the fix. Access ends the moment we’re done.

Download Splashtop SOS

On an Android phone or tablet? Get the Splashtop SOS app from Google Play instead, then read us the code the same way.

// NEW TO US? · HOW PRICING WORKS

You’ll know the cost before we fix anything

No surprises, ever. Checking the problem is free; the fix is priced on how tricky it is and how long it takes, from £20 — and nothing chargeable happens until you’ve agreed the price.

  1. 01

    We check the problem — free

    A senior techie connects securely first, at no charge, simply to see exactly what needs doing — you watch on screen the whole time.

  2. 02

    We confirm the cost with you

    A clear quote based on difficulty and time, agreed with you before any chargeable work — so you know what’s happening every step of the way.

  3. 03

    Then we fix it

    Only once you’ve said yes. You watch the whole fix on your screen, and access ends the moment we’re done.

// PAY AS YOU GO, OR GO ON A PLAN

Remote fix prices — and how a plan compares

Every remote job is quoted up front on difficulty and time. Here’s how a one-off fix compares with being on our monthly support.

ONE-OFF REMOTE FIX

Pay as you go

No plan needed. A senior techie connects and checks the problem free, gives you a realistic quote, and agrees it with you before any chargeable work.

FROM £20per remote job

  • Priced on difficulty & time — agreed with you before we start
  • You watch every step; access ends the moment we’re done
  • 30 days’ follow-up remote support on the same issue, included
  • A free system health check at 30 days to make sure all is well

Worked example — a full Windows clean install with all your data backed up and restored takes about 4 hours: £149

Start a Remote Fix

★ BEST VALUE

ON MONTHLY SUPPORT

On a plan

Once everything’s working, your plan keeps it that way — proactively maintained, problem- and hassle-free. A bit like servicing a car.

FROM £18.25/mo per computer

  • Full computer health check & service included
  • A full service every 6 weeks to keep it running sweet
  • Priority support — just call and jump the queue
  • Fully-managed servicing on set days — change it any time
  • Loyalty promise: if something does go wrong, any work you need is discounted
  • Business plans: remote fixes included
See Plans & Prices

// ALREADY ON OUR SUPPORT?

On a plan? Just call — we take it from there

Support isn’t about waiting for things to break. First we get everything fixed and running properly — then your plan keeps it that way: proactively maintained, problem- and hassle-free, a bit like servicing a car. And if something ever does go wrong, you’re covered by our loyalty promise.

  • Just call to arrange help

    One call and it’s arranged. If we don’t answer, leave a message and we’ll call you back.

  • Priority support

    Plan members jump the queue — your problem gets looked at first.

  • Health check & service included

    Once you’re up and running, a full computer health check and service is included — plus a full service every 6 weeks to keep everything sweet.

  • Servicing, fully managed

    Your regular computer servicing appointments are booked and managed for you — check or change a date or time whenever you need. Remote servicing runs Mon, Tue & Thu, 10am–1pm.

  • Our loyalty promise

    If something ever does go wrong while you’re on support, any work you need is discounted — our way of saying thank you for staying with us. On a business plan, remote fixes are included.

Remote servicing slots for support customers: Mondays, Tuesdays and Thursdays, 10am–1pm. Business customers can also book evening slots, 5pm–7pm — we recommend after-hours servicing so there’s no disruption during your working day.

Not on a plan yet? See monthly IT support from £18.25/month per computer.

Is it safe?

Yes. Sessions run over encrypted Splashtop SOS, you watch everything on screen the whole time, and we can only connect when you give us the one-time code. Access ends as soon as the session does — we can’t reconnect without a new code. And for a planned service we always phone you first, so a session never begins out of the blue. Your session is handled personally by a senior techie from our small local team — never an outsourced call centre.

What we can fix remotely

Most things! Slow computers, email problems, software setup, updates, printer and Wi-Fi issues, security checks and much more — all without us leaving the office or you leaving home.

And if it can’t be done remotely?

Some jobs need hands-on work — a failing hard drive, a cracked screen, or a machine that won’t power on. If so, we’ll either collect your computer or laptop or come to you on‑site — and either way you get a clear quote for the work before anything starts. For a visit, we agree the day and time with you first and phone ahead with an ETA; we never just turn up. We cover Bournemouth, Christchurch, Poole and across Dorset for collections and on‑site visits.

Which devices?

Remote support works on Windows computers and laptops and Android devices. Please note we can’t remotely connect to Apple Macs, iPhones or iPads. For on-site help across Dorset, just get in touch.

Want to reach your own computer from anywhere — your work PC from home, say — rather than get support? That’s remote access, and we set that up too.

We’ve done this for over 20 years

Remote support isn’t new to us. We started connecting to customers’ computers remotely back in 2001, when we were the IT support partner for Mercedes-Benz Pentagon across the south coast. With so many garages to keep running, reaching them securely over the internet was the only sensible way — and we’ve been refining it ever since.

It once helped recover a stolen laptop

Remote support has even done something we never expected. Back in 2011, when a customer’s laptop was stolen, the remote-support software we’d set up meant we could see it was being used — and the internet address it was connecting from. We passed the details to Dorset Police, who recovered it, and the Bournemouth Echo ran the story. (If the worst ever happens to you, here’s what to do if your laptop is lost or stolen.)

// GOOD QUESTIONS

Frequently asked

How much does a remote fix cost?

Remote fix jobs are priced on difficulty and the time they take, starting from £20. We connect first to confirm exactly what’s needed, then agree the cost with you before any chargeable work — so you always know the price before we fix anything. On a monthly plan? Remote support is included — just call.

Do I have to commit before you know what’s wrong?

No. A senior techie connects securely first simply to confirm what needs doing, then confirms the quote with you. Nothing chargeable happens until you’ve agreed the price.

What if I’m already on your monthly support?

Just call us to arrange help — and if we don’t answer, leave a message and we’ll call you back. Plan members get priority support, and your regular computer servicing appointments are fully managed — you can check or change dates and times whenever you need.

Who actually connects to my computer?

A senior 365 techie — the same small, local, family-run team every time, never an outsourced call centre. Sessions are encrypted, you watch everything on screen, and access ends the moment the session does.

What does a bigger job like a Windows reinstall cost?

It’s priced on how long it takes. As a worked example, a full Windows clean install with all your data backed up and restored takes about 4 hours and is £149. You’ll always get the price agreed before we start.

Do I get any follow-up after a one-off remote fix?

Yes — every pay-as-you-go remote job includes 30 days of follow-up remote support to help sort any further issues on the same problem, plus a free system health check at 30 days to make sure everything’s still running well.

When can I book remote servicing on a plan?

Remote servicing for support customers runs Mondays, Tuesdays and Thursdays, 10am–1pm. Business customers can also book evening slots, 5pm–7pm — we recommend after-hours servicing so there’s no disruption during the working day. You can view or change your appointment any time.

Is everything free once I’m on a plan?

Your plan keeps your computer maintained and running smoothly — a full health check and service are included, plus a full service every 6 weeks, priority support and fully-managed servicing. It’s about keeping a working machine hassle-free, a bit like servicing a car. And if a genuine fault ever does crop up, any work you need is discounted because you’re on support — that’s our customer loyalty promise. On a business plan, remote fixes are included; on-site visits, parts and new set-ups are quoted first, with the same discount.

What if it can’t be fixed remotely?

Some jobs need hands-on work. If so, we’ll either collect your computer or laptop or come to you on-site — and either way you’re quoted for the work before we start. For an on-site call-out we arrange the day and time with you first and phone ahead with an ETA; we never just turn up. Collections and visits cover Bournemouth, Christchurch, Poole and across Dorset.

Prefer to book ahead?

Not an emergency? Book a convenient time and we’ll call you.

Book a Service Call 01202 775566

01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM