Your new TV, set up properly — and explained without the rush

What we do

A patient setup visit, step by step

Setting up a TV usually takes one unhurried home visit — and we always phone with an ETA before we set off, so you're not left waiting in all day. Here's how a typical visit goes:

1. We call ahead with an ETA, so you know exactly who is coming and when.
2. We connect the TV to your Wi-Fi and check the connection is strong enough for smooth viewing.
3. We set up the apps and accounts you'll actually use — BBC iPlayer, ITVX, Channel 4, Netflix, Prime Video, whatever you watch — and nothing you won't.
4. We put your favourites front and centre, so the programmes you love are one or two button presses away.
5. We make it comfortable to read — subtitles switched on and sized properly if you'd like them, and larger menu text where the TV allows it.
6. We show you the remote, without rushing — as many times as you like, until it feels natural.
7. We write the simple steps down and leave them beside the TV, so there's something to glance at later.

And where a fix doesn't need a visit at all — a sign-in that's dropped, an app that's wandered off the home screen — we can often sort it remotely or talk you through it calmly on the phone. There's no fixed menu price because every job is different: call us and we'll give you an honest quote.

After the visit

When apps sign out or move, we put it right

Smart TVs don't stay set up forever. Apps update, menus rearrange themselves, and every so often something signs itself out. For most people that's an occasional annoyance — for some, it's the moment the TV stops being used at all.

That's where our home IT support plan comes in: £18.25 a month per computer, rolling monthly, cancel anytime (we're not VAT registered, so there's nothing added on top). Plan customers don't wrestle with it or wait for a visiting grandchild — they simply call us, and we put it right, often remotely in minutes. You'll speak to the same familiar faces every time, never a call centre.

Two more things worth knowing. We always phone first before ever connecting remotely — never cold pop-ups — you watch everything happen on your screen, and our access ends when the session ends. And if you live further away, you can set up and pay for the plan on a parent's behalf; it's a simple monthly arrangement, and it means Mum or Dad always has someone patient to call.