Let’s get you connected
Best done while you’re on the phone with us — we talk you through every step and you see everything we do. Not on the phone yet? Call 01202 775566 first.
We stay on the phone with youNothing installs permanentlyYou watch everythingNew to us? Checking the fault is free
STEP 1 OF 3
Download the support tool
// FOR WINDOWS COMPUTERS & LAPTOPS · ABOUT 20 MB
Press the big green button. A small program downloads — it doesn’t install anything permanent on your computer.
Not the right one for your device? Pick yours: Windows · Android phone or tablet? Ring us and we’ll help by phone. We don’t support Apple Macs, iPhones or iPads.
STEP 2 OF 3
Open what you just downloaded
Look for SplashtopSOS — it usually appears at the bottom of your browser window, or in your Downloads folder. Click it once (or double-click in Downloads) to open it.
If Windows asks “Do you want to allow this app to make changes?” — don’t worry, either answer is fine. The tool opens all the same.
When it’s installed, tap Open. The app shows your number straight away.
Your phone will ask if it’s OK to share your screen — tap Start now. If we need to do something for you rather than just look, it’ll ask once more for Accessibility; we’ll say when.
We don’t support Apple Macs, iPhones or iPads. Our remote support is for Windows computers and laptops. On an Apple device, Apple’s own support is the place to start.
If the problem is actually on your Windows computer, open this page on that one instead and the download will be waiting.
Nothing to download on this device. Just ring us on 01202 775566 and we’ll sort it together, step by step, at your pace.
If the problem is actually on your Windows computer, open this page on that one instead and the right download will be waiting.
STEP 3 OF 3
Read us the 9-digit number
A window opens showing a 9-digit number. Read it to us over the phone — that number is your permission, and we can’t connect without it.
Then relax: you’ll see everything we do on your screen, and our access ends the moment the session does. We can’t reconnect later without a brand-new code from you.
// NEW TO 365 TECHIES?
We check the fault for free — then quote before we fix
The only thing that’s free is connecting in to check the problem, so a senior techie can give you a realistic quote — what needs doing, how long it’ll take and what it’ll cost. The fix itself is quoted up front and only done once you’ve agreed the price. We never charge for a fix you haven’t approved.
🔒 Is this safe?
Yes. Sessions are encrypted, the one-time code is your permission, and we never connect out of the blue — a session only ever starts while we’re talking to you, handled personally by a senior techie.
🤔 Nothing downloaded?
Stay on the phone — we’ll talk you through it. You can also try the direct download page.
🆥 Which devices?
Windows computers and laptops — we can see the screen and take control with your permission. Android phones and tablets we help by phone: ring us and we’ll talk you through it step by step. We don’t support Apple Macs, iPhones or iPads.
// ON A SUPPORT PLAN? · ONLY IF WE’VE ASKED YOU TO
Setting up ongoing access — the Streamer
This one is different from the support tool above — and we want to be straight about how. The Streamer installs permanently and links this computer to 365 Techies, so if you’re on one of our support plans we can look after it without the download-and-code routine every time.
Please only install it while you’re talking to us and we’ve asked you to — it’s part of how we set up a support plan, not something you need for a one-off fix. You stay in control: it sits visibly in the corner of your screen by the clock, you can see when we connect, and it can be uninstalled like any other program.
The button opens Splashtop’s official page — that’s the company whose secure technology we use. Two clicks there: tick the box confirming you trust 365 Techies / 365 Computers UK, then press Download for Windows. We’ll be on the phone with you for both.
⬇️ Download the 365 Techies Streamer
// INSTALLS PERMANENTLY · JOINS THIS COMPUTER TO OUR SUPPORT SYSTEM · WINDOWS
Rather we just talked you through it?
That’s what we’re here for. Ring us and we’ll do every step together, at your pace.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM