Stolen Laptop Recovered

A MAN was reunited with his stolen laptop when a computer shop’s software led police right to it.

Masters student and personal trainer Sean Burgess thought he would never see the machine again when it was stolen from his car in Broadstone, Poole.

But the shop that supplied it, 365 Techies of Bournemouth, had installed a program intended to enable its staff to fix any technical problems remotely.

Staff watched from the shop as the computer was used every afternoon and they passed details to the police.

IT SUPPORT NEAR ME EXPERTS

Mr Burgess had the laptop stolen last month after leaving it in his car overnight.

“There was a spate of burglaries that night and they put a brick through my window and stole it from under the passenger seat,” he said.

He went back to 365 Techies to talk about replacing it and was told they might be able to help him track it down.

“On their login screen, it flashed up as being active and somebody still using it,” he said.

David Bridgewater, sales manager at 365 Techies, said: “All the machines we supply will go out with that on because if people have any problems at all, it makes it easier and quicker to sort out any issues that they have.”

He said the shop has around 500 customers connected to the software and could see the internet provider (IP) address at which the computer was being used every afternoon. The shop emailed the details to police.

“We didn’t know where that IP address was but the police, with their sophisticated way of doing things, were able to locate where it was,” said Mr Bridgewater.

Police later visited an address and recovered the machine.

Mr Burgess said: “It was a massive relief. I’m a full-time student doing a masters degree.

“I had a lot of uni work and stuff like that. The main thing I’m doing is my dissertation, which I had backed up, but there were different bits and bobs of information on it. All my music was on it too.

I’m a personal trainer and it had all my clients’ details on it.”

Dorset Police said two 39-year-old Poole men had been arrested in connection with the case and bailed until late December.

Stolen Laptop Recovered Bournemouth Echo

What Our Customers Have To Say

One call if things go wrong - sorted a.s.a.p Also friendly and good advice if needed

We have used 365 for many years after being recommended by a friend. Can't imagine what we would do without them! They keep an eye on our computers and service them regularly. Any problems are always quickly sorted.

Excellent service. They always get back to you if they cannot take the call straight away. Nothing is too much trouble. They offer assistance with all sorts of hardware, software and security issues.

David at 365 knows that I am a user of computers, not a fixer. They have sorted me and my computer out so many times. Now have bought a laptop which Steve built to my specifications. Works great. So pleased with 365,

Thank you to all at 365 for you help in over 10 years. You are always there at the end of the phone when problems arise. The monthly service is excellent.

I have been with 365 for many years and would go nowhere else. David and Steve offer a good reliable computer support service. When my p.c. is getting old and out dated they happily supply and fit reasonably priced upgrades.Thank you 365.

My confidence in the use of the computer is increased by the knowledge that I have the support of David and Steve if problems arise. The monthly service package is good value.

Been subscribing and relying on David and Steve for several years now and can't imagine surviving without the peace of mind they give. When we have a computer crisis they calmly sort it out and get us going again. Hugely recommend.

The service I receive is outstanding. Nothing is ever too much trouble and Steve and David are always on standby to sort any issues. This service gives total peace of mind and I couldn't run my business without it. I have complete confidence in their service and could not recommend highly enough. Thank you so much!

David and Steve have cared for my laptop for a couple of years now and I have never had care at such a high standard as they provide. I have peace of mind and any problems are dealth with and I am up and running again very quickly. They are the best, I can't recommend them highly enough. Thank you both!

365 Techies are absolutely fantastic. They are consistently super efficient, always determined to solve problems and unendingly patient and easy to deal with. I can't recommend them highly enough. They deserve more than 5 stars! Thank you.

David & Steve have maintained my PC remotely for many years now through their monthly maintenance scheme. It's an amazing service that keeps my PC 100%. Steve rebuilt my bespoke PC a few years ago & even constructed my website & maintains that as well.!

David & Steve are brilliant, they have helped me out so many times, without making me feel stupid! as i'm not that savvy with techy stuff, we always have a laugh about that. Can call them anytime with all sorts of daft questions, They are so reliable & genuine, Thankyou!

Whether it's regular maintenance or an urgent crisis, Steve and David are the best right-hand-men to keep us going with our IT - and needing daily access for work makes it a necessary part of life so everyone needs the comfort of support 365 gives. They are very appreciated.

Excellent service. My laptop is in very safe hands with Stephen and David. Maintenance, updates & back up is done while i'm at work leaving the computer free in the afternoons and evenings for me to do my thing. Always at the end of the phone with a happy voice to solve my queries. Highly recommend!

Steve & David have always got the time to sort out any problems with both my laptop & my wife's. We've been with them now for over 5 years & at no time have they been anything less than brilliant & put our minds at ease whenever we've had any issues. Not sure what we would do without them

Great service, recent problem sorted out same day as reported, after several hours of online technical screen movements the problem was solved. I cannot wait for the next I need to test the system (David & Steve), I will catch them out one day! Good all round service and value.

Always helpful...Always patient and, more important, always sort the problem out or with the regular maintenance we are always in good condition....

I've been using 365 techies for a few yeas now and very happy. Friendly and they offer a great value service and have always been there when I've really needed them. Highly recommended.

After many years of help and support, I can thoroughly recommend 365techies. Stephen and David are both friendly and efficient for regular service, ad hoc problems and supply and installation of new products.

Thank you Steve and David for taking care of my computer. I am so grateful for the peace of mind that all I have to do is pick up the phone if the laptop is 'playing up' knowing it will be sorted out quickly - and remotely, which is the magical part! Highly recommended.

I've used the 365 techies support service for years, they never fail me. Yesterday I suggested an upgrade I thought I might need, it was done by today midday, no questions asked, no messing about, just done. Very impressive.

You need David and Steve @ 365 in you life if your working with PCs takes the stress out of everything. We have given them some big challenges and they have always come up trumps. Would highly recommend this company. Don't use anyone else!!!

David & Steve are just brilliant, always there to answer any daft questions! Very patient & friendly, highly recommend them, Thankyou!

Just delighted to say that 365techies are brilliant for me. I use computers a lot but have no idea how they work. David and Steve have sorted me out and kept the computer running efficiently for some years now. So pleased and I highly recommend them.

I have found the firm will deal with any computer or Internet problem that can arise, with the expertise that mostly only professionals such as Dave and Steve have. They also can be relied on to keep one safe in this ever-changing world by making sure that one has the very latest update. It takes the worry out of it -- for me at least. A big thank you!!

I've been with 365 Techies for many years and they have looked after my laptop and kept it up to date as well as rectifying any problems that I had. A great thanks to them for all that they have done. Very trustworthy.

Whenever you ask Steve to check or correct an item it is completed without any fuss and the system is back functioning perfectly. Many thanks for your excellent service.

I have been with 365 techies for many years now and have never been let down. I cannot thank David and Steve enough for attending to my every query and problem with friendly professionalism.

Thanks again... another month of my confidence knowing you have serviced our laptops and are there for us in case of worries or problems. Peace of mind.

You know David and Steve will always be at the other end of the phone if you need help. They have kept my PC running smoothly for years and Steve even managed to rescue some photos I thought I'd lost for ever.

David and Steve are always there to sort out any problems we have GREAT SERVICE THANKYOU

Thankyou for rescuing me once again! Steve collected my lap top, sorted it out in a couple of hours, then returned it, takes the stress out of it all, an excellent service!

365 has been looking after my computer for over 10 years. I find it a great comfort knowing I can call them when problems arise (which they do!). I find them so reassuring when I'm in a panic over something gone wrong. Have never once been let down. 365 is really fabulous.

Service is professional and a phone call away. David on the other end of the line is help full and was a grateful help when i was hacked and my files where taken and a non working pc.

Very many thanks for David and Steve for responding so very quickly to the alarming message I received on my screen just now. There was also an oral message that kept looping with a warning that if I didn't respond within 5 minutes (or shut down my PC) that my computer would be irreparably damaged. Steve was on the case within that 5 minutes and everything is working perfectly again.

I feel reassured that my PC is in safe hands and have nothing but praise for the service I receive from David and Steve.

Very good value for money. Fixed my issues completely. Many thanks.

We don't know how we would manage our computers without 365 Steve & David. Help is always to hand & problems quickly solved. We have used them for years.

It's good to know that our laptops are regularly checked and updated as necessary and are free of viruses. Worth the monthly outlay for peace of mind and to know that help is just a phone call away if needed.

365 have been updating my computer for many years on a monthly basis. Never have a thing to worry about. They will sort it. Thank you 365

Steve and David are a professional team who provide a professional service. I have been doing business with them for around 10 years now and they are always my first port of call if I need help or advice with computing etc. I highly recommend them. Many thanks Steve and David.

I have been using 365 for several years now and have always found Steve and David to be friendly, courteous and very efficient in regard to sorting out any problem I have had with my computer. Knowing that they are only a phone call away and that all the necessary checks for virus's and updates are being done on a regular basis gives me peace of mind. Thank You.

I have been using these guys for ma number of years. They offer an efficient and friendly service at a reasonable fee. I often get into a right pickle over IT and they have got me out of trouble a number of times. Would recommend.

A morning without emails for my job is a crisis, but while I was doing a Zoom to a client, 365 progressed getting them back working again. Phew! Thanks as always, guys.

Had an email problem and didn't have a clue what to do. Phoned 365, David passed my problem to Steve and the whole thing was sorted in about 20 minutes from start to finish.

365 have provided / replaced my work-from-home desktop for 10+ years, and maintain it monthly, I rarely have any issues thanks to the great service; if I do have an issue it's usually my own fault, and quickly fixed! I wouldn't be without them.

Always at hand to solve your problem. Over many years David and Steve have never failed to give me anything but brilliant service whether it be routine or emergency.

I phoned this afternoon, the problem was sorted there and then and I was up and running - fantastic

Steve and David go above and beyond to make sure everything runs smoothly technically and we cannot recommend their service highly enough. Always helpful and nothing is too much trouble. Wish we had found them years ago!

The 365 team are excellent. They always respond quickly and generally sort anything out the same day.

When my desktop was put out of action by a lightning strike, I was up and running again in a few days, with Steve guiding me through smoothly at every stage.

The hard drive / back up had been playing up & as my laptop was long overdue to be upgraded to windows11 we decided to get both sorted out at the same time. Needless to say this was carried out without any problems, thanks as always

Another smooth health check on our laptops - many thanks for the confidence and peace of mind 365 gives us.

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