Virgin Media email is moving to Junara: keep it, or move it?

Junara is the email company Virgin Media is handing its email service to. It is owned by Atmail, which Virgin says has nearly 30 years’ experience of running email. If you sign up, your Virgin address and mailbox move to Junara and carry on working.

Blueyonder.co.uk addresses are part of Virgin Media email, and Virgin’s announcement includes them in the move to Junara. You can keep the address by signing up with Junara before the date in your email from Virgin, or move your mail to another provider such as Gmail. If you do neither, the mailbox is suspended and later deleted.

The same. Ntlworld.com and virgin.net addresses run on Virgin Media’s email service and are included in the move to Junara, with the same choice: sign up with Junara to keep the address, or move your mail elsewhere before your deadline.

Virgin says current Virgin broadband, TV or landline customers get the first 12 months free plus a 99p transfer fee, and customers who have told Virgin they need extra support get 18 months free. Former customers go straight onto a paid plan. The ongoing price is shown once you start the sign-up at junara.com; neither company publishes it. Each separate mailbox is its own sign-up. Junara hasn’t published a Virgin price. The only Junara price made public so far is from the Isle of Man, where manx.net addresses moved to Junara in late 2025 at £6.50 a month or £65 a year per mailbox (discounted from £7.50 and £79). Virgin’s may differ. Or move to Gmail, which is free: our free app moves it for you.

Junara is an email company that is part of the Atmail group, which says it has run email services for nearly 30 years. It is the provider Virgin Media chose to take over its email service. It also took over the manx.net email addresses from Manx Telecom in the Isle of Man in 2025.

Junara is the real provider Virgin Media chose: Virgin’s own email service change page sends you to it. It is a new name to most people, so the useful checks are about the emails, not the company: type junara.com into your browser yourself, pay only inside your Junara account, and never pay by phone or through a link in an email.

After your mailbox has moved, Junara says you can use webmail through the Sign in button at junara.com or at webmail.junara.com, and manage your account at account.junara.com. Virgin says Outlook, Apple Mail and phone mail apps carry on with the same settings, so you may never need the webmail. Junara’s Virgin Media page doesn’t mention an app of its own. Type these addresses in yourself rather than following a link in an email.

Junara’s own Virgin Media page, junara.com/virginmedia, gives +44 20 3977 0077, and a help centre at support.junara.com. Check the number on junara.com yourself, and never ring a number given in an email or text message about your email closing: that is a favourite trick of scammers.

Be careful. Virgin says its emails about the change have no clickable sign-up link and never ask for personal or payment details, and Junara says never to pay by phone or through an unexpected email link. If you want to sign up, type junara.com into your browser yourself. If a message rushes you or asks for card details or a password, it is not genuine; ring us before you click.

Virgin and Junara both say email programs such as Outlook, Apple Mail and phone mail apps should keep working with the same settings after the transfer. If Outlook is already refusing your Virgin address, the usual cause is the Virgin app password, and our guide to Virgin email in the new Outlook covers it.

When your date passes, the mailbox is suspended: you can still see old mail, but sending and receiving stop. You then have 120 more days to sign up with Junara and reactivate it. After that it is deleted, and Virgin says a deleted mailbox cannot be recovered.

Yes. Gmail is free, and our free 365 PC Manager app for Windows checks your Virgin mailbox and moves it into Gmail for you, without a Virgin app password. You need a Gmail account with a Google app password. How it works. Or we do it for you for £60 per address, including a full PC service.

Yes. We copy every message and folder into Gmail, set up forwarding while the old address still works, and check it on your computer and phone, remotely while you watch. We can do it even if Virgin won’t give you an app password, with our own 365 Mail Mover. It costs £60 per email address, agreed before we start, and it includes a full service of your computer with a written report on its health. Call 01202 775566.