// WHAT TO EXPECT
What happens on your first 6-weekly service
Nervous about someone connecting to your computer? That’s completely understandable. Here’s exactly what your first included service feels like — so there are no surprises, and you’re always in control.
- ● You’re always in control
- ● Nothing for you to do
- ● The same friendly team
// STEP BY STEP
From first call to all done
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01
A friendly call first
We phone to say we’re ready and check it’s a good time for you. We never connect out of the blue — nothing happens until you’re expecting us.
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02
You let us in — and watch the whole time
You start a secure, encrypted session and can see everything we do on your screen. Access ends the moment we finish, and we can’t reconnect without you.
-
03
We give your computer a full service
A proper tune-up, updates, driver and security checks and a backup check — see exactly what’s included on our preventative maintenance page.
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04
We check your backup is really working
Not just assumed — checked. And if you’d like, we can text you a reminder when it’s time to plug in your backup drive.
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05
We tell you what we did, in plain English
A friendly summary of what we found and sorted — no jargon, no upselling.
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06
Then again every six weeks
With the same friendly team who get to know you and how you like things set up.
// YOUR WORRIES, ANSWERED
The questions people ask first
‘Will you connect without telling me?’
No. We always phone first and you start the session — we never appear on your screen unannounced.
‘Can you see my passwords?’
You stay in control and watch the whole session on screen. It’s encrypted, and access ends the moment we’re done.
‘Do I need to be technical?’
Not at all. There’s nothing for you to do — we handle it, and explain anything you’d like to know in plain English.
‘What about Apple devices?’
We service Windows computers and Android devices remotely. We can’t remotely connect to Apple Macs, iPhones or iPads.
Why it’s done this way
Everything about the service is built around one idea: you should always feel safe and in control. That’s why we call before we connect, why you watch the whole session, and why the same familiar people look after you each time. It’s included in every monthly plan, and for the full list of what each service covers, see preventative maintenance.
// GOOD QUESTIONS
Frequently asked
How long does the first service take?
It varies depending on your computer, and it runs quietly in the background — there’s nothing you need to sit and watch unless you’d like to. We’ll always fit around what suits you.
Do I have to be at the computer the whole time?
You’re welcome to watch, but you don’t have to hover. You start the session, and you can stop it at any point — you’re always in control.
What if I’m not very confident with computers?
That’s exactly who we look after best. We’re patient, we never rush, and there’s no such thing as a silly question. See our support for retired users.
Is it really included in the plan?
Yes — a full service every six weeks is part of every home and business monthly plan, at no extra cost.
Ready to never worry about IT again?
Join a friendly monthly plan and we’ll keep your computers healthy — a full service every six weeks, with the same team who get to know you.
01202 775566 · help@365techies.co.uk · MON–FRI 9AM–5PM